Iliana Santos
Manassas,VA
Summary
Dynamic and results-oriented professional with extensive experience in administrative roles, notably as a Receptionist Administrator at Tax Wise Financial Services. Excelled in reception management and customer service, significantly improving document organization and client satisfaction. Skilled in multi-line phone operation and file organization, demonstrating a proven track record of enhancing office efficiency and supporting team integration.
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Tax Wise Financial Services
08.2020 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Operated multi-line telephone system to answer and direct high volume of calls.
Administrative Assistant
Saberinia Massod MD Endocrinologist
08.2019 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
Crew Member
Tropical Smoothie
08.2018 - 02.2019
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Osbourn Park High School
Manassas, VA06-2019
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Customer service
- Spreadsheet tracking
- Scheduling
- Spreadsheet creation
- Executive support
- Administrative support
- Filing and data archiving
- Schedule & calendar planning
Timeline
Receptionist Administrator
Tax Wise Financial Services
08.2020 - Current
Administrative Assistant
Saberinia Massod MD Endocrinologist
08.2019 - 10.2019
Crew Member
Tropical Smoothie
08.2018 - 02.2019
High School Diploma -
Osbourn Park High School
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