Iliet Santos Garcia
BELLEVIEW
Summary
Results-driven Shift Manager with expertise in team leadership, communication, and conflict resolution. Skilled in enhancing program participation and ensuring safety compliance in recreational settings. Committed to fostering a positive work environment and delivering exceptional customer service. Eager to leverage strong organizational and multitasking abilities to improve operational efficiency and contribute to company growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Recreation Assistant
Villages Community Development District
The Villages
09.2024 - Current
- Facilitated recreational activities for community members of all ages.
- Instructed individuals or groups on proper technique for participating in recreational activities.
- Planned and implemented programs to help participants build physical strength and stamina.
- Promoted wellness initiatives through fitness classes and workshops.
- Assisted in organizing events and programs tailored to resident interests.
- Maintained equipment and facilities to ensure a safe environment.
- Collaborated with other departments to coordinate special events or projects that involve recreation services.
Shift Supervisor Trainee
CVS Pharmacy
Coral Gables
12.2022 - 08.2024
- Supervised team of employees, fostering a positive atmosphere to enhance employee engagement and satisfaction.
- Trained new employees on customer service and operational procedures, ensuring adherence to company standards.
- Delegated tasks to staff, establishing priorities and clear goals to streamline workflow.
- Managed inventory levels and organized stock replenishment processes.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Prepared a variety of foods according to exact instructions and recipe specifications.
Shift Manager
Walgreens
Miami
09.2021 - 11.2022
- Coached employees on customer interactions, enhancing service quality.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Resolved escalated customer service issues promptly, improving customer satisfaction.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Trained team members in efficient methods, streamlining operations.
Shift Manager
McDonalds
Miami
09.2016 - 09.2021
- Supervised team members during peak hours to ensure efficient service delivery.
- Coordinated daily operations to ensure seamless restaurant functionality and enhance customer satisfaction.
- Trained new staff on procedures, standards, and customer service expectations.
- Managed inventory levels to minimize waste and ensure product availability.
- Implemented safety protocols to maintain a clean and safe work environment.
- Resolved customer complaints promptly to enhance overall dining experience.
- Monitored food preparation processes for quality and compliance with health standards.
- Managed daily cash intake by reconciling registers and ensuring accurate profit reporting.
- Coached employees on interactions with customers to drive exceptional service.
Education
High School Diploma -
Miami Coral Park High School
Miami, FL05-2016
Skills
- Program planning
- Event coordination
- Inventory management
- POS systems
- Safety compliance
- Team leadership
- Supervisory skills
- Quick decision making
- Effective communication
- Customer assistance
- Conflict resolution
- Time management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Real Estate Professional Agent
- Notary Public
Timeline
Recreation Assistant
Villages Community Development District
09.2024 - Current
Shift Supervisor Trainee
CVS Pharmacy
12.2022 - 08.2024
Shift Manager
Walgreens
09.2021 - 11.2022
Shift Manager
McDonalds
09.2016 - 09.2021
High School Diploma -
Miami Coral Park High School