Ilin Jung
Lynnwood,Washington
Summary
I am applying for the Passenger Service Agent position. My anticipated salary expected at least $3875.00.
Organized office management professional skilled in conflict resolution and data entry. Committed to enhancing operational efficiency and fostering a positive work environment. Bilingual in English and Mandarin, focused on delivering outstanding passenger care.
Overview
3
3
Languages
1
1
Certification
15
15
years of professional experience
Work History
Office Manager
Back To Wellness Chiropractic
04.2017 - Current
- Developed and implemented patient communication protocols to improve appointment reminders and follow-up processes.
- Oversaw daily administrative functions, maintaining accurate records and optimizing workflow for staff productivity.
- Managed inventory of medical supplies, ensuring availability while minimizing excess costs.
- Trained new team members on office procedures and software systems to strengthen the operational knowledge base.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Online Sales Coordinator
Self Employed
02.2014 - 03.2017
- Developed and executed online sales strategies to drive revenue growth.
- Managed inventory and order fulfillment processes for seamless customer experience.
- Analyzed market trends to identify opportunities for product promotion and expansion.
Teller
Bank of America
01.2012 - 12.2013
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Identified and resolved discrepancies in cash drawers, contributing to overall financial integrity of branch operations.
- Trained new tellers on operational procedures and compliance standards, fostering a knowledgeable team environment.
- Maintained compliance with regulatory requirements, minimizing risk for the bank and ensuring operational security.
- Implemented best practices for transaction processing, resulting in streamlined workflows and reduced wait times for customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Science - Accounting
Central Washington University
Ellensburg, WA06-2011
Skills
- Office management
- Office administration
- Administrative support
- Document management
- Data entry
- Billing
- Scheduling and calendar management
- Scheduling coordination
- Customer service
- Customer relations
- Conflict management
- Organizational skills
- Relationship building
Certification
- Licensed esthetician since July 2026
Languages
Korean
Limited Working
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Back To Wellness Chiropractic
04.2017 - Current
Online Sales Coordinator
Self Employed
02.2014 - 03.2017
Teller
Bank of America
01.2012 - 12.2013
Bachelor of Science - Accounting
Central Washington University