Ilir Misini
Gjilan/Kosova
Summary
Accomplished IT Technician and Network Engineer with a proven track record at Nettxio, enhancing network efficiency and reducing downtimes by optimizing configurations and implementing updates. Skilled in technical troubleshooting and offering exceptional remote support, demonstrating both technical acumen and strong communication abilities. Achieved significant improvements in system reliability and user satisfaction.
Overview
2
2
years of professional experience
Work History
IT TECHNICIAN and NETOWORK ENGINEER
Nettxio
Kosova
05.2022 - 01.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly...
Education
Bachelor of Science - Computer Science And Engineering
UBT
Kosova11.2025
CCNA-IT ENGINEER - CCNA-IT
Cisco
Kosova02.2022
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- System Administration
- Network Maintenance
- Application installations
- Wireless Networking
- IT Documentation
- IT Asset Management
- Network Security
Timeline
IT TECHNICIAN and NETOWORK ENGINEER
Nettxio
05.2022 - 01.2024
Bachelor of Science - Computer Science And Engineering
UBT
CCNA-IT ENGINEER - CCNA-IT
Cisco