Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
REMY OLAYIWOLA

REMY OLAYIWOLA

IT Engineer

Summary

Analytical and performance-focused professional, offering hands-on experience with multiple operating systems, business enterprise applications, technical support and troubleshooting, as well as quality assurance and systems support. Expert at problem-solving, analyzing, testing, deploying, and managing applications toward optimum performance, availability, and speed. Skilled at identifying and implementing large-scale technology solutions to enhance security and optimize productivity, improve efficiency, and achieve organizational goals and objectives. Known for excellent communication and interpersonal skills in providing outstanding service; responding to clients' needs, concerns, and inquiries; as well as conveying technical concepts into easily understood language to customers and end users.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Config IT Technician/ IT Support/IT Engineer

HP & Ryder
Indianapolis, IN
07.2023 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Install, configure, and update operating systems and software applications. Ensure software licenses are up to date and compliant with regulations.
  • Assist in the setup and maintenance of LANs and WANs. Troubleshoot network connectivity issues and assist in optimizing network performance.
  • Provide timely and efficient technical support to end-users, diagnosing and resolving hardware and software issues. Offer guidance on software usage and best practices.
  • Ensure all IT configurations adhere to security policies and standards. Implement security updates, patches, and antivirus solutions.
  • Maintain accurate records of hardware and software configurations, inventory, and maintenance activities. Update documentation as needed.
  • Identify and resolve technical problems related to hardware, software, and network connectivity. Escalate complex issues to senior IT staff when necessary.
  • Implement backup solutions and perform regular data backups.
  • Assist in data recovery efforts in case of data loss.
  • Manage IT asset inventory, including tracking and ordering hardware and software supplies as required.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configure and install desktops, laptops, servers, printers, and other hardware devices. Replace or upgrade hardware components as needed.

SOLAR INSTALLER

POWERHOME SOLAR
02.2019 - 07.2023
  • Responsible for daily travel with Company Vehicles to and from the Job site and sometimes go out of state for a week 2 weeks depends for more training or to train and help other locations in need of help like
  • Michigan, Grand rapid, Virginia locations Responsible for Installing Solar electrical system, and run all the electric wires
  • Efficient in Installing Inverter, solar battery cabinet
  • Maintained 100% Professionalism to customer satisfaction on both at the Shop and on the Job site and ensure other associates are.
  • Read and interpreted blueprints and job plans, verified measurements and checked site conditions before installing any panels.
  • Ran wires, Cat 5 cables and set up support structures for panels.


DESKTOP SUPPORT TECHNICIAN

INDIANA UNIVERSITY HEALTH HOSPITAL
08.2018 - 09.2019
  • In charge of completing and troubleshooting Data Migration from old pc to new pc
  • Responsible for all tickets requiring following up work and/or calls are resolved to closure within a target Accountable for Maintaining, analyzing, and troubleshooting software and computer peripherals as needed during the upgrade
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
  • Determined and resolved printer and networked copier outages.
  • Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.

WARRANTY TECHNICIAN

FOXCONN
07.2015 - 09.2018
  • In charge of fixing and diagnosing newly built HP computers
  • Maintained passwords, data integrity and file system security for computing environment Perform regular software backups, deploy security updates, installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Education

Bachelor of Science - Information Technology - Programming and Software Development

PURDUE UNIVERSITY
11.2021 - Current

Skills

Mobile Device Deployment

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Accomplishments

  • Certifications: CompTIA A+ (220-901) | CompTIA A+ (220-902) | MTA Operating Systems Fundamentals (98-366) | MTA Mobility & Devices Fundamentals (98-368) | MTA Security Fundamentals (98- 367) | MTA Networking Fundamentals
  • Servers: Active Directory, File Permissions, Domain, Data Recovery and Backups, Antivirus
  • Network: Firewalls, Switches, Wireless, Voiceover IP, DHCP, TCP/IP, DNS, Virtual Private Networks
  • Computers: Hardware/Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs
  • Antivirus Installation
  • User Support: User Profile Migrations, Email/Outlook Setup, Mobile Device Setup, Google Admin
  • Applications and Products: Microsoft Office 365, SharePoint, QuickBooks, Google Drive
  • Operating Systems: Windows, Android, iOS

Timeline

Config IT Technician/ IT Support/IT Engineer

HP & Ryder
07.2023 - Current

Bachelor of Science - Information Technology - Programming and Software Development

PURDUE UNIVERSITY
11.2021 - Current

SOLAR INSTALLER

POWERHOME SOLAR
02.2019 - 07.2023

DESKTOP SUPPORT TECHNICIAN

INDIANA UNIVERSITY HEALTH HOSPITAL
08.2018 - 09.2019

WARRANTY TECHNICIAN

FOXCONN
07.2015 - 09.2018

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REMY OLAYIWOLAIT Engineer