Ilir Ngjela
Hialeah
Summary
Results-oriented hospitality professional with 15+ years in high-volume dining. Expertise in team development, service excellence, and operational efficiency. Eager to leverage skills to enhance guest satisfaction and drive revenue growth in an Assistant Manager role.
Overview
18
18
years of professional experience
Work History
Server
Prime Italian Restaurant
07.2018 - Current
- Deliver exceptional service in a fast-paced, high-end restaurant environment.
- Train and mentor new team members on service standards, menu knowledge, and upselling techniques.
- Assist management with floor supervision and team coordination during peak hours.
- Resolve guest concerns professionally, ensuring high satisfaction and repeat business.
- Consistently exceed sales goals through strategic upselling and personalized service.
- Support daily operations including shift flow, communication between kitchen and staff, and service efficiency.
Server
Perricone’s Marketplace and Restaurant
11.2007 - 05.2024
- Delivered high-quality service in a high-volume restaurant for over 15 years.
- Assisted management with opening and closing procedures, ensuring smooth daily operations.
- Trained and onboarded new employees, improving team performance and consistency.
- Built long-term relationships with guests, increasing customer loyalty and repeat visits.
- Maintained extensive knowledge of menu offerings, including food and wine pairings.
- Supported team productivity and service flow during busy shifts.
Skills
- Team Leadership & Staff Training
- Customer Service Excellence
- Revenue Growth & Upselling
- Time Management & Multitasking
Accomplishments
- Consistently recognized as a Top Sales Performer.
- Commended for outstanding customer service and guest satisfaction.
Languages
English
Full Professional
Spanish
Full Professional
Albanian
Native or Bilingual
Italian
Professional Working
Timeline
Server
Prime Italian Restaurant
07.2018 - Current
Server
Perricone’s Marketplace and Restaurant
11.2007 - 05.2024