Ilisa Dawn McLachlan
Massapequa
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
24
24
years of professional experience
Work History
Store Manager
Starbucks Coffee Corporation
Brooklyn, New York
01.2009 - Current
- Responsible for making staffing decisions-including hiring, training, staffing and scheduling.
- Guided store partners in coaching and direction to enhance operational performance.
- Leveraged operational tools including Starbucks Partner Hours, Taleo, and Decision Center to enhance workflow efficiency.
- Conducted regular audits and assessments to verify store partner compliance with legal and operational standards.
- Monitored and ensured continuous compliance with NYC standards, achieving Level 4 status consistently over the course of one year.
- Member of the Starbucks National Chapter of 'Next' Partner Network where I supported collaborative projects and foster professional relationships.
- Facilitated Starbucks' participation in various charitable initiatives, ensuring alignment with corporate social responsibility goals.
- Successfully trained multiple internal promotes and external store managers.
- Achieved Store Manager Excellence Award for outstanding leadership and operational performance in FY 26.
- Honored with Community Champion Award in FY 22 and FY 23 for exemplary service and leadership within the community.
- Completed multiple stretch assignments including a District Manager time limited assignment, District Manager proxy, store immersion experiences for non-retail leaders, and duel store manager for an extended period of time.
Assistant Store Manager
Starbucks Coffee Corporation
Long Beach, New York
02.2006 - 01.2009
- Communicate clearly, concisely, and accurately in order to ensure effective store operations.
- Contribute to a positive team environment by recognizing problems and changes in partner morale and performance.
- Respond to immediate store needs by utilizing external resources such as Partner & Asset Protection and Partner Resources.
- Support store manager in implementing company programs by working directly with shift team to execute action plans that meet operational and organization objectives.
Shift Supervisor
Starbucks Coffee Corporation
Massapequa, New York
07.2004 - 02.2006
- Delegate tasks so that partners can create and maintain the Starbucks Experience.
- Perform with integrity, honesty and knowledge.
- Certified Learning Coach. Trained new baristas and shift supervisors.
- Responsible for proper cash handling and monitoring including adequate opening funds, verification of cash in the safe and proof that the funds dropped matched the sales registered.
Barista
Starbucks Coffee Corporation
Massapequa, New York
04.2002 - 07.2004
- Upheld Starbucks coffee and food standards.
- Reliable and punctual.
- Placed customer needs first.
Education
Bachelor of Science - Business
Adelphi University
Garden City, New York01.2009
Associates in Arts - American Sign Language
Nassau Community College
Garden City, New York05.2006
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Recruitment and hiring
- Team building and leadership
- Work Planning and Prioritization
- Documentation and reporting
- Store operations
Timeline
Store Manager
Starbucks Coffee Corporation
01.2009 - Current
Assistant Store Manager
Starbucks Coffee Corporation
02.2006 - 01.2009
Shift Supervisor
Starbucks Coffee Corporation
07.2004 - 02.2006
Barista
Starbucks Coffee Corporation
04.2002 - 07.2004
Associates in Arts - American Sign Language
Nassau Community College
Bachelor of Science - Business
Adelphi University