Ilisha Reed
North Las Vegas,NV
Summary
Skilled IT Field Support Technician with background in providing technical support and solutions. Experience includes troubleshooting hardware and software issues, network administration, and ensuring optimal system performance. Strengths include keen problem-solving ability, strong communication skills for effective interaction with diverse teams, and adaptability to new technologies.
Overview
5
5
years of professional experience
Work History
IT Field Support Technician
Amazon
Las Vegas, NV
05.2019 - 10.2024
- Installed and configured computer hardware, operating systems and applications.
- Provided technical support to users with diverse range of IT issues.
- Troubleshot network connectivity problems for local and remote users.
- Maintained system security by monitoring user access rights.
- Diagnosed hardware related faults and replaced defective components.
- Created user accounts and managed user profiles in Active Directory environment.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Monitored installations to maintain compliance with local codes and industry best practices.
- Collaborated with external vendors when necessary to resolve complex technical issues.
- Managed inventory control of all IT assets in the organization.
- Worked with chemicals and solutions safely to meet protocols and OSHA standards.
Education
Some College (No Degree) - Information Technology
University of Las Vegas Nevada
NevadaSkills
- Hardware Installation
- Remote Support
- Network configuration
- Functionality Testing
- Hardware troubleshooting
- Parts Inventory Maintenance
Accomplishments
- IT Ambassador Program - I developed a training program designed to equip entry-level associates with fundamental troubleshooting skills necessary for efficiently completing basic tasks within the warehouse. My program effectively reduced downtime from one hour to just ten minutes across multiple sties in various states resulting in significant cost savings for the company.
Timeline
IT Field Support Technician
Amazon
05.2019 - 10.2024
Some College (No Degree) - Information Technology
University of Las Vegas Nevada
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