Ilissa Jaso
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Proven ability to identify opportunities for technological enhancements and successfully implement effective solutions. Skilled at leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments, driving technological advancements to meet evolving demands.
Overview
11
11
years of professional experience
Work History
Logistics Specialist
Cole Tickets Solutions
07.2024 - Current
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked and managed transfer paperwork such as packing lists.
- Issued timely and accurate responses to both internal and external inquiries.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Monitored and adjusted inventory levels according to demand.
Assistant Manager
Vans
07.2023 - 01.2024
- Maximize store sales, achieve store sales goals and monitor sales progress & results against key targets
- Inspire and model a consumer mindset by exemplifying selling behaviors through genuine interactions with customers for the teams to emulate
- As needed, assume responsibility for the store in the Store Manger's absence
- Provided feedback to 28 store associates regarding work performance on an ongoing basis and spearheaded recruiting, hiring, and performance evaluations
- Empowered the team to drive sales by 6% through greater personalization of the customer experience, creating sales initiatives, and building team morale.
Assistant Manager
Columbia Sportswear
01.2022 - 07.2023
- Executed strategies to improve customer service, drive sales, and increase profitability
- Supported the store manager in creating an environment focused on teamwork, great leadership, and direction to the diverse store staff
- Attended weekly district meetings to discuss sales strategies and foster information exchange
- Managed the recruitment, hiring, training, and coaching of a diverse staff
- Provided training, incentives, mentoring, and feedback to associates to meet or exceed sales goals 92% of the time.
Assistant Manager
Curl Surf (Downtown Disney)
07.2018 - 01.2022
- Responsible for assisting the General Manager in coaching and developing the team as well as hire and train new employees
- Communicate with buyers and sales representatives
- Received and organized new merchandise, checking items against invoices and labeling and pricing products for the sales floor
- Cultivated relationships with shoppers, provided recommendations and gained excellent feedback on 98.5% of customer reviews
- Collaborated with the owner to help understand which items customers looked for to help increase sales by 11% in 2020.
Cast Member Lead
The Walt Disney Company
08.2014 - 01.2022
- Participates in the processing of shipment, replenishment of the sales floor, and additional operational tasks based on the needs of the business
- Works with a sense of urgency, making decisions that help meet needs of business
- Takes a proactive role in maintaining Disney brand standards in Guest engagement, visual and housekeeping
- Facilitated warehouse operation processes by receiving and stocking goods, reducing downtime by 9%.
College Program Intern
The Walt Disney Company
01.2014 - 08.2014
- Answer phones and schedule reservations with large parties
- Completed classes at the Disney University including Marketing You and Professional Development during Disney College Program Internship
- Collected feedback from case studies and identified trends that yielded actionable recommendations for improvement.
Education
Bachelor of Fine Arts - Multimedia Art & Design
Mount Sierra College
Monrovia, CA01.2018
Skills
- Adaptability
- Time Management
- Detail Orientation
- Written Communication
- Google Suite
- Microsoft Office Suite
- Creative Adobe Suite
- Shopify
- Storeforce
- Logistics
- Inspecting goods
- Warehousing and delivery
- Order Preparation
Increasing efficiency and productivity
Updating logs
Websites
Awards
- President's Scholarship Recipient
- Academic Dean's List
- President's List
Timeline
Logistics Specialist
Cole Tickets Solutions
07.2024 - Current
Assistant Manager
Vans
07.2023 - 01.2024
Assistant Manager
Columbia Sportswear
01.2022 - 07.2023
Assistant Manager
Curl Surf (Downtown Disney)
07.2018 - 01.2022
Cast Member Lead
The Walt Disney Company
08.2014 - 01.2022
College Program Intern
The Walt Disney Company
01.2014 - 08.2014
Bachelor of Fine Arts - Multimedia Art & Design
Mount Sierra College
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