Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Gunderson

Cottage Grove

Summary

Experienced Security officer with over four years experience in Hospital settings. Skilled at Identifying potential security risks, using communication and self control to de-escalate high-stress situations, use sound judgement to quickly and effectively resolve problematic situations, and write detailed reports.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Security Officer

UW Health University Hospital
10.2022 - Current
  • Adhere to established procedures and posted orders to enforce company rules, policies and regulations to staff, patients, and visitors.
  • Respond quickly to incidents and assess active situations while remaining calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Work independently and collaboratively with Nursing staff and local law enforcement to resolve urgent issues to protect lives and property.
  • Assist in training new Security officers in company policies and procedures, hospital geography, knowledge of different types of hospital restraints, and post orders.

Manager of Patrol Services

E & S Security
10.2020 - 10.2022
  • Work independently and with nursing staff to collaboratively resolve urgent issues to protect the safety of others and property.
  • Respond quickly to emergency situations to assess and defuse issues.
  • Update shift logs and produce daily reports to document security activities and specific incidents.
  • Greet patients and family professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Deliver effective onboarding and training to new and existing employees and cross-train staff members in other job roles to maximize coverage.

Security Officer

Red Lion Paper Valley Hotel
09.2018 - 10.2022
  • Gather information, identify and implement a resolution, plan follow-up and log and file incident reports to successfully manage complaints.
  • Communicate and work along side with local law enforcement to investigate incidents, enforce hotel polices and procedures, and provide additional coverage for VIP events.
  • Train new employees on hotel polices, procedures and detailed report writing.
  • Warn offenders about rule infractions and violations and verbally evict violators from premises.
  • Identify and challenge potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.

Asset Protection Associate

Best Buy
07.2018 - 09.2018
  • Implemented various loss control strategies by maintaining strong partnerships and trust with customers and employees.
  • Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.

Banquet Server

Red Lion Paper Valley Hotel
04.2015 - 09.2018
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Fostered enjoyable event atmosphere through friendly guest interactions.

Custodian

R & J Cleaning
01.2015 - 04.2015
  • Established and maintained clean and comfortable environments in time warner cable buildings by vacuuming, cleaning windows and dusting.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Made sure buildings were properly secured.

Cashier

Victorias Secret
11.2013 - 01.2015
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Pleasantly dealt with customers to ensure satisfaction.

Education

Associate of Applied Science - Criminal Justice

Fox Valley Technical College
Appleton, WI
12.2017

No Degree - Criminal Justice

University of Wisconsin Fox Valley
Menasha, WI

High School Diploma -

Menasha High School
Menasha, WI
06.2014

Skills

  • Conflict resolution techniques
  • Communication and de-escalation
  • Crime Prevention Methods
  • Traffic control
  • Internal work place investigations
  • Report writing
  • CPR and basic first aid

Certification

  • Management of Aggressive Behavior instructor, Dec 2021 - Dec 2024
  • Oleoresin Capsicum Aerosol Instructor, Jan 2022 - Jan 2026
  • Practical and Tactical Handcuffing Instructor, Jan 2022 - Jan 2026
  • Personal Protection Baton Tactics Instructor, Jan 2022 - Jan 2026
  • Wisconsin Department of Justice Firearm Safety Course Nov 2020 - Nov 2025
  • De-escalation Course Certification
  • IAHSS Certification- Apr 2023
  • Restraint training instructor- Mar 2024

Timeline

Security Officer

UW Health University Hospital
10.2022 - Current

Manager of Patrol Services

E & S Security
10.2020 - 10.2022

Security Officer

Red Lion Paper Valley Hotel
09.2018 - 10.2022

Asset Protection Associate

Best Buy
07.2018 - 09.2018

Banquet Server

Red Lion Paper Valley Hotel
04.2015 - 09.2018

Custodian

R & J Cleaning
01.2015 - 04.2015

Cashier

Victorias Secret
11.2013 - 01.2015

Associate of Applied Science - Criminal Justice

Fox Valley Technical College

No Degree - Criminal Justice

University of Wisconsin Fox Valley

High School Diploma -

Menasha High School

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Rebecca Gunderson