Iliyah Jefferson
SYRACUSE
Summary
Versatile and results-driven professional with a passion for helping others, progressing businesses and promoting optimism. I excell in enhancing customer satisfaction through kind and creative problem-solving and efficient adaptability. I improve working environments by being an outgoing and detail-oriented individual with a proven history of resourcefulness and reliability. I've trained in several different fields, thus accumulating an excellent skill and love for helping others. Ultimately highly skilled with courtesy, detail, dedication, time efficiency, accuracy, empathy and resilience.
Overview
3
3
years of professional experience
Work History
Gas Station Team Member
TOPS MarketLLC
02.2024 - Current
- Maintained strong communication skills when interacting with both customers and team members, contributing to a positive work atmosphere.
- Contributed to meeting sales goals through proactive engagement with customers and effective product promotion techniques.
- Provided assistance to customers with fueling needs, offering a helpful and knowledgeable presence onsite.
- Improved customer satisfaction by providing efficient and friendly service at the gas station.
- Handled cash transactions with precision, maintaining accurate records of sales throughout shifts.
After-School Care Provider
YMCA
East Syracuse, NY
03.2025 - 04.2026
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Coordinated communication with parents regarding children's progress and daily experiences.
- Managed group dynamics, fostering positive interactions among children to enhance collaboration.
- Assisted with snack preparation, adhering to proper food handling guidelines for healthy meals during after-school hours.
- Communicated effectively with parents about their child''s progress and concerns, fostering open dialogue between families and providers.
Teaching Assistant
FM
East Syracuse, NY
09.2025 - 01.2026
- Please Note: I inevitably did not complete the numerous time limited requirements to withhold the title of a Teaching Assistant, being that said every bit of knowledge I gained was within the 5 months of working at the school!
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Graded assignments and provided feedback on student performance.
- Assisted Autistic children throughout their day.
- Offered encouragement and guidance through classes.
- Supported middle school teachers in management of class room.
- Assisted professors in preparing instructional materials and classroom activities.
- Provided support to students during lectures and lab sessions.
- Facilitated communication between students and faculty regarding course expectations.
- Reminded children of classroom expectations
- Supervised children and participated with children in activities.
- Provided one-on-one support for special needs students.
- Maintained a safe environment for all students while adhering to school policies and procedures.
- Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
Deli Clerk
Tops Friendly Markets
09.2023 - 12.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
Counter Service Pizza Maker
Wegmans
01.2023 - 09.2023
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
- Took and processed over customer orders.
- Reduced order errors through effective communication between front-of-house staff and kitchen personnel.
- Maintained a professional appearance and adhered to strict hygiene standards while handling food items.
- Participated in regular team meetings to discuss areas of improvement or potential menu changes that would enhance the overall customer experience.
- Collaborated with team members to complete orders quickly, resulting in shorter wait times for customers.
- Provided exceptional service by addressing customer concerns promptly and professionally, leading to repeat business from satisfied patrons.
Education
High School Diploma -
East Syracuse Minoa Central High School
East Syracuse, NYSkills
- Cash handling knowledge
- Professional demeanor
- Written communication
- Retail operations
- Continuous improvement
- Analytical thinking
- Self motivation
- Detail-oriented
- Adaptability and flexibility
- Creative thinking
- Multitasking
- Cleaning and sanitizing
- Problem-solving
- Languages
- Patience and empathy
- Reliability and punctuality
- Behavior management techniques
- Special needs experience
- Active listening
- Emotional support
- Stress tolerance
- Customer service
- Adaptability
- Attention to detail
- Positive attitude
- Stocking and replenishment
- Organizational growth
Projects
First Place in the category Documentary for the CNY High School Film Festival. The title of our documentary is "Race For Our Future" made by me and my beloved friend Veronica Close.
Interests
- Languages
- Writing
- I enjoy helping others
- Volunteering
- Yoga
- Fashion and Style
- I have a passion for photography and editing photos.
- Drawing and Painting
- Dancing
- Cooking
- Gardening
- Running
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness.
Languages
- Spanish (Limited)
- Korean (Limited)
- Chinese (Limited)
Volunteer work
Key Club (Freshman and Senior Year):
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Boosted donations to organization by strategizing and executing fundraising events.
- Approached issues proactively to best meet current and future community needs.
Assisted Mom in helping those with special needs:
- Helped and witnessed Home Aid Care of disabled elderly.
- Observed and learned from autistic children while in Behavioral Therapy at Kelberman Autism Center
Timeline
Teaching Assistant
FM
09.2025 - 01.2026
After-School Care Provider
YMCA
03.2025 - 04.2026
Gas Station Team Member
TOPS MarketLLC
02.2024 - Current
Deli Clerk
Tops Friendly Markets
09.2023 - 12.2023
Counter Service Pizza Maker
Wegmans
01.2023 - 09.2023
High School Diploma -
East Syracuse Minoa Central High School