Iliyah Jefferson
Syracuse,NY
Summary
Versatile and results-driven professional with a passion for helping others, progressing businesses and promoting optimism. I excell in enhancing customer satisfaction through kind and creative problem-solving and efficient adaptability. I improve working environments by being an outgoing and detail-oriented individual with a proven history of resourcefulness and reliability. I've trained in several different retail jobs and accumulated an excellent skill and love for customer service. Ultimately highly skilled with courtesy, detail, dedication, time efficiency, accuracy and empathy.
Overview
2
2
years of professional experience
Work History
Gas Station Team Member
TOPS MarketLLC
02.2024 - Current
- Maintained strong communication skills when interacting with both customers and team members, contributing to a positive work atmosphere.
- Contributed to meeting sales goals through proactive engagement with customers and effective product promotion techniques.
- Provided assistance to customers with fueling needs, offering a helpful and knowledgeable presence onsite.
- Improved customer satisfaction by providing efficient and friendly service at the gas station.
- Handled cash transactions with precision, maintaining accurate records of sales throughout shifts.
Deli Clerk
Tops Friendly Markets
09.2023 - 12.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Learned other teammates' work tasks to train as backup.
Counter Service Pizza Maker
Wegmans
01.2023 - 09.2023
- Maintained a positive attitude under pressure, contributing to a pleasant working environment for both staff and customers alike.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Streamlined order fulfillment by effectively managing multiple tasks such as dough preparation, topping assembly, and oven monitoring.
- Took and processed over customer orders.
- Reduced order errors through effective communication between front-of-house staff and kitchen personnel.
- Maintained a professional appearance and adhered to strict hygiene standards while handling food items.
- Participated in regular team meetings to discuss areas of improvement or potential menu changes that would enhance the overall customer experience.
- Collaborated with team members to complete orders quickly, resulting in shorter wait times for customers.
- Provided exceptional service by addressing customer concerns promptly and professionally, leading to repeat business from satisfied patrons.
Education
High School Diploma -
East Syracuse Minoa Central High School
East Syracuse, NY06-2022
Skills
- Cash handling knowledge
- Professional demeanor
- Written communication
- Retail operations
- Continuous improvement
- Analytical thinking
- Self motivation
- Detail-oriented
- Adaptability and flexibility
- Creative thinking
- Multitasking
- Cleaning and sanitizing
- Problem-solving
- Languages
Languages
Korean
Limited Working
Chinese (Cantonese)
Limited Working
Interests
- Languages
- Writing
- I enjoy helping others
- Volunteering
- Yoga
- Fashion and Style
- I have a passion for photography and editing photos
- Drawing and Painting
- Dancing
- Cooking
- Gardening
- Running
- Mindfulness Practices
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Gas Station Team Member
TOPS MarketLLC
02.2024 - Current
Deli Clerk
Tops Friendly Markets
09.2023 - 12.2023
Counter Service Pizza Maker
Wegmans
01.2023 - 09.2023
High School Diploma -
East Syracuse Minoa Central High School
Similar Profiles
Imari Barnes-MooreImari Barnes-Moore
Cashier at TOPS MarketLLCCashier at TOPS MarketLLC
Anna saloneAnna salone
Coc/Assistant Deli Manager at TOPS MarketLLCCoc/Assistant Deli Manager at TOPS MarketLLC
Tianna WhiteTianna White
Deli Clerk at TOPS MarketLLCDeli Clerk at TOPS MarketLLC