Ilka Cozier
Summary
To obtain a position working in a fast-paced environment demanding strong interpersonal, and technical skills. Seeking a new position that will utilize my experience and capabilities in the professional environment, possessing strong leadership and analytical skills, while maintaining high standards of dependability and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Airport Operations Agent
JetBlue Airways Corporation
07.2014 - Current
- Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Communicate with customers to keep them constantly informed, offer ancillary products to our customers
- Used [Software] to rebook itineraries, issue boarding passes and calculate and collect appropriate fees.
- Provided announcements to passengers to explain baggage procedures.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Conducted departure and arrival briefings.
Customer Service Cashier
Target
09.2009 - 11.2013
- Processed customer transactions efficiently, ensuring accuracy and prompt service.
- Managed cash register operations, balancing drawers at the end of shifts.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Trained new cashiers on register systems and customer service protocols.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science -
Queens College of The City University of New York
Flushing, NY12.2025
Associates of Science - Health Science
Queens Borough Community College
Queens, NY06.2023
Skills
- Experienced with Microsoft Office tools
- Active listening skills
- Excellent Communication skills
- Skilled Leader
- Strong work commitment
- Cultural awareness
- Public advocacy
- Skilled in prioritizing multiple responsibilities
- Superior customer service
- Strong decision-making
Certification
- PT - Phlebotomy Technician
- CET - EKG Technician
- CNA - Certified Nurse Assistant
- NCPCT - Patient Care Technician
Timeline
Airport Operations Agent
JetBlue Airways Corporation
07.2014 - Current
Customer Service Cashier
Target
09.2009 - 11.2013
Associates of Science - Health Science
Queens Borough Community College
Bachelor of Science -
Queens College of The City University of New York