Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ilka Garcia

Haltom City,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a fill-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Recruiter

Arrow Personnel
01.2020 - 04.2020
  • Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Production Line Worker

Dillards Distribution Center
12.2018 - 12.2019
  • Packaged and labeled products using automated equipment.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.

Assistant Manager

It's Fashion
01.2017 - 08.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.

Customer Service Representative

Teleperformance
08.2014 - 11.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Polytechnic High School
Fort Worth, TX
06.2014

Skills

  • Multi-Line Phone Talent
  • Microsoft Excel
  • Document Control
  • Typing Proficiency
  • Issue Resolution
  • Goals and Performance
  • Time Management
  • Manage Budgets
  • Staff Supervision
  • Employee Scheduling

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Recruiter

Arrow Personnel
01.2020 - 04.2020

Production Line Worker

Dillards Distribution Center
12.2018 - 12.2019

Assistant Manager

It's Fashion
01.2017 - 08.2018

Customer Service Representative

Teleperformance
08.2014 - 11.2016

High School Diploma -

Polytechnic High School

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Ilka Garcia