ILKEM SUTCU
Sushi Kaizen
Davenport,FL
5
years of professional experience
Friendly and dependable customer service professional with a strong track record of creating positive, memorable experiences; especially in family- and kid-focused environments. Known for a warm, approachable attitude and the ability to connect with guests of all ages. Brings strong attention to detail and excellent memory skills, helping quickly recall important information, policies, and guest preferences. Thrives in fast-paced, team-oriented settings and remains calm and upbeat under pressure. Dedicated to helping others, solving problems efficiently, and ensuring every guest feels welcomed, safe, and cared for.
Work History
Server
9 Months- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Managed food and beverage orders efficiently, minimizing wait times during peak hours.
- Trained new staff on menu offerings and service protocols, enhancing team performance.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
Insurance Agent
6 Months- Assisted clients in selecting appropriate insurance policies based on needs analysis.
- Processed policy applications and endorsements efficiently using GEICO's proprietary systems.
- Educated customers on coverage options, enhancing understanding of insurance products.
- Managed client inquiries and resolved issues, ensuring high satisfaction levels.
Server
11 Months- Set up and clean tables with utensils, condiments, and napkins
- Welcome and seat customers, providing menus and explaining specials
- Recommend and pair dishes and drinks, noting dietary preferences
- Serve drinks promptly and coordinate timely delivery of orders
- Address customer complaints professionally and ensure satisfaction
- Clear and reset tables efficiently, maintaining cleanliness
- Train new staff in sushi-serving techniques
- Assist with promotions and inventory coordination
Server
5 Months- Handled transactions and operated POS terminals efficiently
- Provided excellent customer service, ensuring guest satisfaction
- Maintained dining room cleanliness and proper set-up
- Followed health and safety guidelines diligently
- Collaborated with staff for smooth restaurant operations
- Trained new servers to ensure high service standards
- Promoted menu specials to increase sales
- Delivered orders promptly while managing special requests
Server
1 Year 9 Months- Deliver outstanding customer service, ensuring guest satisfaction and quick, efficient service
- Accurately handle money transactions and operate POS terminals, maintaining company procedures
- Coordinate with hosts, bussers, and kitchen staff to provide seamless service to customers
- Assist in training new servers, enhancing team effectiveness and service quality
- Maintain a clean and organized dining area, preparing for incoming guests and ensuring a pleasant dining experience
- Maintained impeccable dining area standards, ensuring cleanliness, proper table settings, and adherence to health and safety protocols
- Utilized POS system data to identify peak hours and optimize staffing, resulting in improved operational efficiency and customer wait times
- Streamlined order processing and table turnover, boosting restaurant efficiency and customer satisfaction while maintaining high service standards
- Fostered seamless teamwork among front and back-of-house staff, enhancing overall dining experience and operational flow during peak hours
- Implemented creative upselling techniques, significantly increasing average check size and contributing to restaurant's revenue growth
- Analyzed customer feedback and dining patterns to suggest menu improvements and service enhancements, driving continuous operational refinement
- Performed opening and closing duties such as setting up the dining area, restocking supplies
Server
2 Months- Responded efficiently to guest inquiries and complaints in a professional manner
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
- Served food and beverages to patrons and confirmed complete orders
Education
Associate of Arts
High School Diploma
Personal Information
Title: Dedicated Server | Customer Service | Order Management | Team Collaboration
Accomplishments
- Customer Satisfaction Increase
- Improved customer satisfaction by 20% through personalized dining recommendations.
Timeline
Server
Sushi Kaizen
01.2026 - CurrentRead More
Insurance Agent
GEICO
07.2025 - 01.2026Read More
Server
Sushi Yama
08.2024 - 07.2025Read More
Server
Key West Bar and Grill
03.2024 - 08.2024Read More
Server
Fig And Lily Garden Restaurant
06.2022 - 03.2024Read More
Server
Viyana Kahvesi
09.2021 - 11.2021Read More
Valencia College
Associate of Arts
Read More
Istanbul Ataturk High School
High School Diploma
Read More