Illana Costa Santana
Philadelphia,PA
Summary
Seasoned housekeeping entrepreneur with a strong background in team leadership and budget administration, thriving in the PA-NJ area since 2017. Exceptional organizational skills and expertise in Microsoft Office ensure efficient multitasking and top-tier service delivery. Renowned for an expansive command of Spanish/Portuguese and a track record of decisively elevating client satisfaction. Operates well in individual and team capacities, leveraging a seasoned work ethic to adapt to different processes and drive company objectives quickly. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Dependable and reliable, ready to learn and grow with your company. Seeking to utilize skills to complete tasks needed within the job, with experience enforcing parking regulations in diverse settings. Utilizes effective communication and conflict resolution to handle challenging situations while maintaining public safety and ensuring compliance with local laws.
Overview
8
8
years of professional experience
Work History
Parking Enforcement Officer
Ppa
07.2024 - Current
- Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
- Wrote and issues citations or warnings to owners of vehicles.
- Improved traffic flow through diligent monitoring and enforcement of parking restrictions.
- Maintained accurate and detailed logs of all events during each shift.
- Streamlined citation processing by accurately entering data into the electronic ticketing system.
- Investigated citizen complaints regarding parking violations, addressing concerns efficiently and professionally.
- Educated the public on local parking ordinances and regulations, fostering community awareness and compliance.
- Monitored the use of accessible parking spaces, ensuring availability for individuals with disabilities who require them most urgently.
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
- Conducted thorough vehicle inspections to identify abandoned or stolen vehicles, aiding in their recovery.
- Responded quickly to emergencies involving vehicles parked illegally near fire hydrants or other restricted locations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Driver
Uber
01.2020 - 07.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Housekeeping Cleaner
Self-employed
01.2017 - 07.2024
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
- Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Kept inventory organized and well-stocked, ensuring necessary supplies were always available for efficient work completion.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Bachelor's degree - Criminal Justice
Temple University
Temple05-2023
Skills
- Supervision and leadership
- Staff Scheduling
- Budget Administration
- Workload prioritization
- Problem-solving abilities
- Organizational skills
- Decision-Making
- Patrol expertise
- Safety awareness proficiency
- Computer skills
- Policy enforcement
- Teamwork and collaboration
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Parking Enforcement Officer
Ppa
07.2024 - Current
Driver
Uber
01.2020 - 07.2024
Housekeeping Cleaner
Self-employed
01.2017 - 07.2024
Bachelor's degree - Criminal Justice
Temple University
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