Illiana Alves
Cranston
Summary
Results-driven professional with extensive experience in project management and communication at Not Your Average Joe’s. Expertise in enhancing customer experiences and optimizing operational processes. Recognized for exceptional reliability and organizational skills, consistently surpassing performance targets. Proficient in Microsoft applications, contributing to increased efficiency and innovative solutions.
Overview
4
4
years of professional experience
Work History
Hostess
Not Your Average Joe’s
Warwick
01.2025 - Current
- Greet customers as they enter the restaurant
- Take reservations or put customers on a waiting list
- Give customers menus and show them to their seats
- Handle phone calls and customer queries about the restaurant and menu
- Assist various restaurant staff when necessary
- Monitor restaurant activity to determine seating and dining flow
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner
- Ensure that everything guests will be needing is in order and clean
- Estimate wait times for guests
- Monitor guest waiting list
- Provide a menu for customers and explain the specials
- Regularly check the reservation book for the next meal reservations
- Make contact with guests as they leave, open the door, and help them to their cars and bid them goodbye
- Warwick, RI
Floor person
State of Rhode Island
Providence
01.2023 - Current
- Floor person for distribution of important bills
- Gather information for all applicable parties and redistribute back to the according party
- Facilities meeting times and paperwork for committee meetings
- Print out any pertinent information needed for said committee meetings
- Distribute mailed in correspondences
- Provide all needs of the Senators including dietary needs
- Rhode Island State House, Providence, RI
Teen Volunteer
Cranston Public Library
Cranston
04.2022 - 06.2022
- Organize and display materials
- Shelve and inspect selected materials
- File alphabetically
- Assist with special projects such as program prep
- Engage in fun activities with children that attend library programs
- Read to children
- Provide support in library departments and special collections
- Help maintain a clean and welcoming library environment
- Assist with programs and events
- Promote teen literacy and the library's mission of advancing knowledge and providing opportunities for discovery and joy
- Cranston, RI
Education
bachelor’s degree - nursing
Rhode Island College
Providence, RI11.2025
High School Diploma -
Cranston High School West
Cranston, RI06.2025
Skills
- Microsoft applications proficiency
- Organizational skills
- Multitasking ability
- Project management
- Interpersonal skills
- Communication skills
- Reliability
- Follow-through
References
References available upon request
Languages
Portuguese, Fluent
Activities
Travel Softball, Played competitive softball throughout New England, 06/15, 09/24
Timeline
Hostess
Not Your Average Joe’s
01.2025 - Current
Floor person
State of Rhode Island
01.2023 - Current
Teen Volunteer
Cranston Public Library
04.2022 - 06.2022
bachelor’s degree - nursing
Rhode Island College
High School Diploma -
Cranston High School West