ILLINA LEFF

Provide clients with the utmost event planning and posh picnic experience. Set up, clean up and your own personal butler. Specialty baskets to compliment your special party. Provide planning for special events, specialize in kids themed parties. Go to person for Make-a-Wish events.

• Supervised onsite team of 25, including caterers, audio-visual technicians, and facility management team.
• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
• Selected and ordered décor and event materials.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.
• Planned large-scale events such as a golf tournament which included luncheon, helicopter golf ball drop, silent auction and dinner.
• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
• Accurately calculated and processed expenses during and after events.
• Managed event logistics and operations, including support staff, vendor services and volunteers.

Contracted as an Administrative Assistant as well as data analyst for Lyndon Group. Our clients consisted of big names such as Red Bull, Coca- Cola, Concur, Walgreens etc. Created Company Credit Card Accounts for each Sales and travel employee.

• Completed data entry, tracked resumes and maintained applicants tracking system.
• Performed accounts receivable duties
• Assisted senior recruiting staff with Seminars and recruiting events.
• Reduced overhead by taking on more responsibility with creative and administrative projects.
• Coordinated office inventory by placing purchase orders.
• Responded to inquiries and researched and resolved problems
• Managed office supplies, vendors, organization and upkeep.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Made travel arrangements for management and executive staff.
• Assisted recruiting staff with career fairs and recruiting events.
• Input all documents into records management system.

• Provided exemplary customer service to new and existing corporate clients, resulting in lasting relationships and secure new travel assignments.
• Booked corporate travel for top executives, private jet, accommodations,  Limousine via 24 hour VIP Service
• Organized details for corporate and business trips including transportation, schedules for conferences and other meetings.
• Verified that personal and payment information on guest accounts was accurate and complete.

Instructed students and adult ed students on Travel and Trade curriculum that covered Airlines, Hotel, Car Rental, Cruises and Hospitality Event coordinator.

• Successfully improved student participation in classroom through integration of creative role-playing exercises.
• Developed program to work with students on interviewing skills, job applications and resumes.
• Collaborated with Airlines, hotels, train and cruises to create a plan of support for students who took courses to get hands on experiences thru field trips.
• Planned, implemented, monitored, and assessed a classroom instructional program which would keep students focused to achieve success.

Customer Service Agent consisted with greeting guest and checking them in to their travel destination. Efficiently get passengers aboard their flight for on time departure as well as meet arriving inbound flights. Provide excellent customer service.

• Greeted customers entering the airport to ascertain where each guest need to be directed. 
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Meet arriving flights and as a boarding agent get all guest on flight
• Meet International flights and get guest thru custom and immigration
• Help Guest with lost baggage and filing reports.