Illithia Jefferson
Fort Worth
Summary
Dynamic professional excelling in compliance and accuracy with closing disclosures. Recognized for developing a process that reduced military pay errors by 99%. Adept at delivering results under pressure while maintaining exceptional attention to detail and fostering positive relationships with clients and colleagues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Teacher Aide/ Substitute Teacher
Uplift Education
Fort Worth
02.2024 - 06.2025
- Cover classrooms and assume teacher responsibilities when teachers are out for a full day, half day, or need to go to meetings.
- Prepare lessons, teach, and grade assignments for classes that do not have a full-time teacher.
- Support math intervention for all grade levels as well as 8th grade algebra classes with a focus on the special education students.
- Pull small groups in math as needed for STAAR prep and extra assistance.
- Permanent substitute for dyslexia intervention class, teaching concepts such as coding, phonetics, and administering tests.
- Assisted with testing small groups/individual students that were unable to test in a normal classroom setting.
- Coordinated and directed school wide events
Collections Specialist
Integra Funding Solutions
08.2023 - 01.2024
- Responsible for monitoring and collecting past due invoices.
- Research unapplied funds and apply to reconcile open accounts.
- Review aging report and determine appropriate next steps for bond filing, collection filing, write offs, or chargebacks.
- Work closely with account managers to resolve collection issues with their carrier’s accounts.
- Pulled weekly reports for open aging and flagged invoices.
- Verified credit through Ansonia to determine if credit would be extended.
Centralized Desk Disclosure
Colonial Savings
09.2021 - 10.2022
- Prepared initial loan estimates in Empower and Encompass for various closing transactions including purchase, refinance, construction to permanent, FHA, VA, ARM, and conventional loans.
- Ensured all initial disclosures and re-disclosures were sent to the borrower within 3 days to remain in compliance.
- Confirmed all fees and endorsements were accurate based on state requirements, loan types, and title quotes.
- Researched all compliance fails to verify if the loan could proceed.
- Worked closely with loan officers and processors to guarantee needed corrections were addressed to remain in compliance.
Refinance Escrow Closer/Processor
Amrock
10.2016 - 09.2021
- Calculated closing fees and payoffs for initial and revised closing disclosures provided by the lender.
- Reviewed schedule A to ensure all conditions were met or addressed by the lender.
- Reviewed the unsigned closing packages and attorney documents for accuracy and compliance before preparing the final notary package for closing.
- Communicated with the lender, borrower, and signing agents via telephone and e-mail to schedule closing and resolve any issues.
- Trained new team members on all function of the role in a graduated manner.
Property Tax Specialist
Core Logic
10.2011 - 10.2016
- Assisted homeowners with escrow and non-escrow accounts with questions about their property taxes in an inbound call center setting.
- Generated new escrow analysis to recalculate payments and requested escrow shortage spreads when necessary.
- Promoted to CRM, customer resolution manager, based on exceptional performance, de-escalation skills, and ability to problem solve escalated issues.
- Assisted the Training, Quality, and Process Improvement team when reviewing calls and providing feedback on areas of opportunity.
- Developed training and taught new hire classes.
- As a researcher, disbursed funds from escrow accounts to pay taxes.
- Researched and resolved delinquent and tax sale accounts.
- Resolved outstanding items on the general ledger report.
- Selected to participate in a Six Sigma project for process improvement of handling escalated calls.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05.2024
Some College (No Degree) - Actuarial Science
Louisiana State University
Baton Rouge, LASkills
- Knowledgeable about laws and regulations regarding title and mortgage transactions to maintain industry standards
- Maintained 98% accuracy in closing disclosures and refinance closing packages through detail-focused quality checks
- Developed a flawless process that reduced military pay errors by 99%, significantly reducing delays in payment
- Ability to deliver results under pressure with tight deadlines, and with the flexibility to adapt at short notice
- Expertise in escrow account servicing, title/escrow closings, as well as issuing loan estimates and closing disclosures
- Proficient in MSP, Empower, and Encompass
Certification
- NMLS #2656850- Exam passed
Timeline
Teacher Aide/ Substitute Teacher
Uplift Education
02.2024 - 06.2025
Collections Specialist
Integra Funding Solutions
08.2023 - 01.2024
Centralized Desk Disclosure
Colonial Savings
09.2021 - 10.2022
Refinance Escrow Closer/Processor
Amrock
10.2016 - 09.2021
Property Tax Specialist
Core Logic
10.2011 - 10.2016
Associate of Arts -
Tarrant County College
Some College (No Degree) - Actuarial Science
Louisiana State University