Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Illya Bell

Buena Park,Ca

Summary

Strategic Senior Financial Advocate with extensive experience leading and managing teams in high-stress environments. Efficient in planning and executing complex military operations. Skilled in developing and implementing policies and procedures with focus on safety.

Overview

13
13
years of professional experience

Work History

Assisted borrowers with different Income Driven repayment plans

Processed student loan payments

  • Cold calling to potential customers

Senior Financial Advocate

Amity One Debt
07.2023 - 07.2024
  • Streamlined client onboarding processes, resulting in increased efficiency and improved client satisfaction rates.
  • Adapted quickly to changes in federal and state regulations governing assistance programs, ensuring that all services remained compliant.
  • Collaborated with interdisciplinary teams to create comprehensive support plans tailored to each client''s unique needs.
  • Demonstrated a high level of professionalism and integrity when working with clients, always striving to provide the best possible advocacy on their behalf.

Loan Advisor

Student Loan Services
02.2020 - 04.2023
  • Expedited loan processing times by maintaining clear communication channels between internal departments and external partners.
  • Boosted customer satisfaction levels with a timely response to inquiries and resolution of issues.

Lead Security/Doorman

2J’s
01.2015 - 01.2020
  • Experience at over 7 different Gentlemen/Night Clubs and Bars
  • Enhanced building security by vigilantly monitoring entrance and exit points.

Lead Security Guard

5 Diamond Security Services
01.2016 - 01.2020
  • Observe and Protect
  • Provided exceptional customer service to visitors while maintaining strict adherence to access control protocols.

Marketing Coordinator

29 Prime
01.2012 - 11.2014
  • Responsible for small businesses receiving recognition on Google

Education

General Educational Development -

Fullerton College
Fullerton, CA
06.2012

Skills

  • Communication skills
  • Customer service
  • Computer literacy
  • Documentation review
  • Discipline and Focus

Military Service

US Army, Basic Training, Weapons Training, CPR Certified

Timeline

Senior Financial Advocate

Amity One Debt
07.2023 - 07.2024

Loan Advisor

Student Loan Services
02.2020 - 04.2023

Lead Security Guard

5 Diamond Security Services
01.2016 - 01.2020

Lead Security/Doorman

2J’s
01.2015 - 01.2020

Marketing Coordinator

29 Prime
01.2012 - 11.2014

Assisted borrowers with different Income Driven repayment plans

Processed student loan payments

General Educational Development -

Fullerton College

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Illya Bell