Ilona Baluyeva
San Diego,CA
Summary
Dynamic healthcare professional with extensive experience as a Specialty Healthcare Coordinator at Pacific Highlands Dentistry. Proven ability to enhance patient care through effective communication and meticulous attention to detail. Skilled in HIPAA compliance and fostering collaborative teamwork, resulting in improved patient outcomes and streamlined operations. Committed to continuous quality improvement and patient education.
Overview
23
23
years of professional experience
Work History
Speciaty Healthcare Coordinator
Pacific Highlands Dentisrty
03.2016 - Current
- Consulted with patients and family members to discuss healthcare plans and outline care initiatives.
- Managed sensitive patient information with utmost confidentiality according to HIPAA regulations and organizational guidelines.
- Assisted patients in navigating the healthcare system by providing education on insurance coverage, financial resources, and available support services.
- Developed comprehensive care plans to address individual patient needs and support optimal health outcomes.
- Streamlined appointment scheduling for increased patient access to care.
- Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
- Maintained professional demeanor while treating patients with respect and dignity.
- Established strong working relationships with community partners to enhance referral processes for additional support services as needed.
- Evaluated program success using data-driven metrics to ensure continuous quality improvement initiatives were met effectively.
Office Manager
Sunny Smiles Kids Pediatric Dentistry
01.2014 - 03.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Dental Insurance Biller
Gentle Dental Carlsbad
04.2008 - 01.2014
- Minimized billing errors through regular auditing of patient records, identifying inaccuracies, and implementing corrective measures promptly.
- Implemented enhanced communication practices between dental practice and insurance carriers for improved claim processing speed.
- Collaborated closely with dentists and other staff members to review treatment plans and verify insurance authorizations prior to service delivery.
- Assisted patients in understanding their financial responsibilities, discussing payment options, and establishing workable payment plans when needed.
- Safeguarded confidential patient information per HIPAA guidelines while handling sensitive data related to insurance coverage and billing.
- Optimized revenue collection by consistently monitoring accounts receivable aging reports and initiating appropriate follow-up actions.
Dental Office Manager
Western Dental & Orthodontics
08.2002 - 01.2008
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Developed successful marketing strategies to attract new patients while retaining existing clientele base.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
Education
GED -
Palomar College
San Marcos, CA06-1999
Skills
- HIPAA regulations knowledge
- Collaborative teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team collaboration
- Patient safety
- Adaptability and flexibility
- Patient care assessment
- Patient education
- Employee supervision
Timeline
Speciaty Healthcare Coordinator
Pacific Highlands Dentisrty
03.2016 - Current
Office Manager
Sunny Smiles Kids Pediatric Dentistry
01.2014 - 03.2016
Dental Insurance Biller
Gentle Dental Carlsbad
04.2008 - 01.2014
Dental Office Manager
Western Dental & Orthodontics
08.2002 - 01.2008
GED -
Palomar College
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