Ilse Dremel Mendoza
4609 Voodoo Dr. Tyndall AFB,FL
Summary
Experienced with creating safe and nurturing environments for children. Utilizes effective communication to engage with parents and guardians. Strong understanding of child development and educational activities to promote growth and learning. Currently taking the RBT training course.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FCC Provider (Daycare )
Self Employed
4609 Voodoo Dr. Tyndall AFB FL 32403
01.2024 - 06.2026
- Developed individualized learning plans for children to enhance cognitive and social development.
- Implemented daily routines to promote structure and stability in childcare environment.
- Maintained comprehensive records of children's progress, behavior, and milestones for parents' review.
- Established strong relationships with families to support children's emotional well-being and growth.
- Evaluated educational materials and resources to ensure age-appropriateness and safety standards.
- Organized field trips to enhance learning experiences outside the home setting, exposing children to different environments and cultures.
Medical Debt Collector
Receivable Solutions Inc
Columbia, SC
05.2022 - 11.2022
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Answered average of [60 or more calls, in bound and outbound ]
Dental Office Receptionist
New Image Dental
06.2020 - 11.2020
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Completed patient referrals to other medical specialists.
- Answered telephone calls to offer office information, answer questions. Manage over 20 phone calls day
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Performed office duties such as document filing, scanning, and faxing.
Sandwich Artist
SUBWAY®Restaurants
01.2018 - 01.2019
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Caregiver
Serra Care Services
01.2016 - 02.2017
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Store Manager
7-eleven
07.2014 - 01.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Protected store from loss or theft by setting and enforcing clear security policies.
Education
Certificate - Dental Assisting
Career Step
UtahCertificate - CNA
Monterey Adult School
Monterey, CA02-2015
Some College (No Degree) -
Monterey Peninsula College
Monterey, CAHigh School Diploma -
Seaside High School
Seaside, CA06-2012
Skills
- Appointment Scheduling
- Organization and Time Management
- Equipment Troubleshooting and Maintenance
- Payment Processing
- WPM 50
- Phone and Email Etiquette
- HIPAA Compliance
- Personal work well with others
- Customer Service Oriented
- Patience and empathy
- Child safety protocols
- Positive reinforcement
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Native or Bilingual
References
References available upon requests
Timeline
FCC Provider (Daycare )
Self Employed
01.2024 - 06.2026
Medical Debt Collector
Receivable Solutions Inc
05.2022 - 11.2022
Dental Office Receptionist
New Image Dental
06.2020 - 11.2020
Sandwich Artist
SUBWAY®Restaurants
01.2018 - 01.2019
Caregiver
Serra Care Services
01.2016 - 02.2017
Store Manager
7-eleven
07.2014 - 01.2016
Certificate - Dental Assisting
Career Step
Certificate - CNA
Monterey Adult School
Some College (No Degree) -
Monterey Peninsula College
High School Diploma -
Seaside High School