Ilse Garrido
Economist
CDMX
Summary
Dedicated in the Automotive industry, with 9 years of experience with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, mitigation risk and cost reduction.
Overview
13
13
years of professional experience
1
1
Language
Work History
Sales & Performance Zone Manager
Ford Motor México SA De CV
12.2023 - Current
- Supported Memphis region to sales goals, and processes on zone metrics and company objectives.
- Supported Dealerships with concerns, training, claims.
- Developed sales performance reviews and presented data to Dealer Principals/GM and SM to implement strategies.
- Analyzed and improved performance across zones using sales metrics and performance reports.
- Help dealerships to get the best allocation monthly, to have good mix in stock and improve sales.
- Every sales close pushed all the stores to report as much as possible sales and hit the objective.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives and getting incentives (marketing).
- Tracking retail orders to be scheduled asap, based on the commodities and constraints guide.
Commercial Risk Supervisor
Ford Credit México, SA De CV
05.2020 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks (Annual/quarterly reviews of Dealerships performance).
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions (incremental in their credit lines to used, new, parts, capital loans).
- Create a reports with Financial Information (KPIs analysis), sales indicators and payment performance of each Dealership based on the risk rating.
- Presented to the credit committee (local/regional) the evaluations carried out to the Dealerships and decide if the proposal in credit lines were able to approve.
- Act like the intermediary between the legal area and Dealerships to be compliant.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Create reports to the CNBV of our entire portfolio to be compliant.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Retail Credit Analyst
Ford Credit México SA De CV
08.2016 - 05.2020
- Consistently exceeded performance targets for loan application turnaround times, contributing to overall team success in meeting customer expectations.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Prepared insightful reports on portfolio performance for senior management, enabling informed decisions on risk mitigation strategies and resource allocation.
- Assisted in reducing default rates through diligent risk assessment and evaluation of applicants'' financial profiles (companies, businessman, employees), document validation.
- Negotiation with dealerships regarding the decision made about the proposal submitted (approved, conditioned, rejected).
- Efficiently managed high-volume workload while maintaining strict adherence to deadlines and quality standards for all completed analyses.
- Enhanced customer satisfaction by providing timely feedback on credit application status and addressing inquiries.
- I contributed to overall company growth by identifying new lending opportunities within the retail market segment.
- Reduced significantly the first payment default in the central/pacific area.
- Helped to train the staff on accountability terms and develop analysis tools.
Credit Analyst PYME
Analisis De Riesgos Comerciales ARCSA
01.2013 - 08.2016
- Analyzed customer´s portfolio data such as financial statements to determine level of risk involved for extending credit, after that ensure the portfolio from our customer.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Mentored junior analysts, sharing best practices and fostering their professional development in credit analysis techniques.
- Made decisions and recommendations about extending lines of credit.
Education
MBA - Organizational Administration
Universidad Nacional Autónoma De México - UNAM
Edo. Mex 05.2001 -
Bachelor Degree in Economics -
Instituto Politécnico Nacional - IPN
CDMX 05.2001 -
Skills
Financial Analysis
Risk mitigation
Sales operations
Effective communication/negotiation
Business strategy
Teamwork
Customer service
Problem-solving
Excellent communication
Customer relations
Decision-making
Accomplishments
- Achieved acceptance of Dealerships in the USA through effectively helping with business growth, reliable information, quick answers, solve problems. Become a trustworthy person for USA Dealerships.
Timeline
Sales & Performance Zone Manager
Ford Motor México SA De CV
12.2023 - Current
Commercial Risk Supervisor
Ford Credit México, SA De CV
05.2020 - 11.2023
Retail Credit Analyst
Ford Credit México SA De CV
08.2016 - 05.2020
Credit Analyst PYME
Analisis De Riesgos Comerciales ARCSA
01.2013 - 08.2016
MBA - Organizational Administration
Universidad Nacional Autónoma De México - UNAM
05.2001 -
Bachelor Degree in Economics -
Instituto Politécnico Nacional - IPN
05.2001 -