Ilse Villasenor
Forest Grove,OR
Summary
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Banker
KeyBank
04.2022 - Current
- Conduct sales for personal banking and retail banking products
- Monitor bank transactions and activities to detect potential irregularities or violations
- Strong understanding of relevant laws and regulations, such as the Bank Secrecy Act (BSA), Community Reinvestment Act (CRA), and Fair Lending Practice
- Fraud prevention and risk management
- Assist customers during loan and account application process, and close consumer and real estate and mortgage loans in accordance with internal and federal policies and procedures
Assistant Manager
Xfinity
01.2020 - 04.2022
- Consistently surpassed customer satisfaction and sales targets.
- Effectively manage team meetings and team coaching
- Manages in-store operations, overseeing inventory and cycle counts
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Call Center Sales Representative
Metro by T-Mobile
05.2016 - 01.2020
- Answered High Volume incoming calls in call center environment
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers' needs while clarifying information
- Research every issue and provide solutions and/or alternatives
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Hayes Freedom High School
Camas, WASkills
- Empathy and Effective Communication Skills
- Loan processing
- Navigation of multiple applications
- Cash handling
- Goal oriented
- Bilingual
- Data Entry with High Accuracy
- MS Office Proficient
Certification
Certified Notary Public, 03/01/22, 03/01/27
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker
KeyBank
04.2022 - Current
Assistant Manager
Xfinity
01.2020 - 04.2022
Call Center Sales Representative
Metro by T-Mobile
05.2016 - 01.2020
High School Diploma -
Hayes Freedom High School
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