Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Ilyaas Najee-Ullah

Stockbridge,Georgia

Summary

Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.

Overview

4
4
years of professional experience

Work History

Customer Support

Bismillah We Transport
STOCKBRIDGE, Georgia
03.2020 - 11.2023
  • Have Over 5 Years Of Call Center Experience
  • Handled escalated calls from customers with difficult problems.
  • Coordinated with other departments as needed to resolve complex issues reported by customers.
  • Provided customer support to customers via phone and email.
  • Assisted customers with product adoption and utilization to promote customer success.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Scheduled and conducted product training sessions and customer health check-ins.
  • Created and maintained customer accounts in the database.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Education

High School Diploma -

Penn Foster
Online
07-2018

Skills

  • Complaint Resolution
  • Quality Control
  • Cost-Reduction Strategies
  • Order Fulfillment
  • Incoming Call Management
  • Call Management
  • Help Desk Support
  • Customer Service
  • Online Chat Support
  • Computer Maintenance

Affiliations

I love drawing and I also Skateboard and plan to learn how to play guitar soon and I also love learning new languages, I'm currently learning german.

References

References available upon request.

Timeline

Customer Support

Bismillah We Transport
03.2020 - 11.2023

High School Diploma -

Penn Foster

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Ilyaas Najee-Ullah