ILYAS NUR
Minneapolis,MN
Summary
Gained exposure to enterprise products, skills, and technologies including AI used across global IT environments; experienced collaborating with cross-functional IT departments to deliver technology solutions. Skilled at requirements gathering, needs assessments, feasibility analysis, and translating business needs into technical solutions.
Overview
1
1
year of professional experience
Work History
TECHNICAL SUPPORT SPECIALIST
Alarm.com
12.2023 - 04.2025
- Worked with project teams and business stakeholders to identify technical and business requirements, translating them into practical troubleshooting and product-improvement actions.
- Assisted in development of solutions to address customer and operational technology needs, contributing to functional fixes and process improvements.
- Conducted needs assessments and feasibility analysis for recurring support issues, recommending workflow and product changes that reduced repeat incidents.
- Created and maintained clear process and troubleshooting documentation to support team knowledge transfer and onboarding.
- Designed and executed test cases for new product features and bug fixes; reported results and escalated risks to stakeholders to ensure timely resolution.
- Communicated milestones, risks, and status updates proactively to managers and cross-functional teams to support on-time delivery.
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Education
Bachelor of Science - Information Technology
Saint Mary's University
Winona, MNMaster of Science - Cybersecurity
St. Mary's University of Minnesota
Winona, MNSkills
- Requirements gathering & stakeholder engagement
- Needs assessment & feasibility studies
- Solution design & application development
- Test-case creation & test execution
- Process documentation & change communication
- Enterprise AI awareness
- Cross-departmental project collaboration
Certificates
Google Cybersecurity - Professional Certificate
Timeline
TECHNICAL SUPPORT SPECIALIST
Alarm.com
12.2023 - 04.2025
Master of Science - Cybersecurity
St. Mary's University of Minnesota
Bachelor of Science - Information Technology
Saint Mary's University