Ilyli Knight
Cedar Hills
Summary
I have only worked customer service/retail jobs before, but from spending time at those jobs I learned to problem solve, think logically under pressure, work efficiently with a team, manage my time effectively, and provide customers with a smooth experience. My goal is to use the skills I acquired to start shifting over into getting experience for my career.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Window Cleaner
Petes Window Washing
Bluffdale
08.2025 - Current
- I take pride in communicating with my customers so they can be happy with their windows.
- I am fast and efficient with my work while maintaining attention to detail to get the best results.
- We install Christmas lights, pressure wash, and snow plow in addition to washing windows.
- Communicated effectively with clients regarding service details and scheduling.
- Assisted in training new staff on proper window cleaning techniques.
Merchandiser
Admiral Beverage
Springville
03.2024 - 11.2024
- Organized product displays to enhance visibility and customer engagement.
- Trained new staff on merchandising techniques and company standards.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
Assistant Manager
Little Caesars
Lindon
02.2023 - 10.2023
- Trained new employees on food safety and customer service standards.
- Ensured compliance with health regulations and maintained cleanliness standards.
- Resolved customer complaints and ensured satisfaction by providing effective solutions.
- Collaborated with team members to enhance workflow and improve service quality.
Retail Sales Associate
Kohl's
American Fork
11.2022 - 01.2023
- Assisted customers with product selection and inquiries.
- Collaborated with team members to achieve daily sales goals.
- Stocked shelves and replenished inventory as needed throughout the day.
- Provided excellent customer service, resolving issues promptly and effectively.
- Assisted customers with finding the right product for their needs.
Barista
Starbucks
Pleasant Grove
07.2021 - 11.2022
- Operated POS system to process transactions and manage orders.
- Crafted high-quality espresso beverages following standardized recipes.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained calm demeanor during high-volume periods and special events.
Education
American Fork High School
Cedar Hills, UTSkills
- I’m a quick learner, it’s important to me to know the best way to get my job done well
- I’m good and handling customers and diffusing situations if needed
- I have good communication skills and I am a problem solver
Timeline
Window Cleaner
Petes Window Washing
08.2025 - Current
Merchandiser
Admiral Beverage
03.2024 - 11.2024
Assistant Manager
Little Caesars
02.2023 - 10.2023
Retail Sales Associate
Kohl's
11.2022 - 01.2023
Barista
Starbucks
07.2021 - 11.2022
American Fork High School