ILYSSIA COBB
Atlanta,GA
Summary
Creative UX Designer with 1 year of developing innovative, approachable user experience frameworks for mobile and web based products. Skilled at diverging from UX norms without alienating users. Ceaselessly focused on user-centric design decisions. Accomplished at creating wholly new frameworks that feel completely familiar to ease user adoption.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Instructional Support Teacher
University Instructors
09.2022 - Current
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Client Support Consultant
ADP
02.2022 - 09.2022
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
- Interacted with team members across departments to research and resolve customer issues.
- Exceed quota for company initiatives to retain, upsell, and improve efficiency for clients.
Sales Associate
Dillard's
10.2021 - 02.2022
- Achieved personal sales goals and reach monthly credit quota to multiply company profit.
- Analyzed customer feedback and shopper trends to inform display designs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
Optometrist Technician/Receptionist
America's Best Contacts & Eyeglasses
02.2020 - 08.2021
- Identified issues during preliminary exam and addressed concerns with physician.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed first-time contact lens patients on correct procedures and educated them on proper care Verified and informed patients of insurance coverage options.
Receptionist
Old Dominion University Housing And Residence
08.2018 - 02.2020
- Managed students' records and housing adjustments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Seasonal Marketer
edMe
06.2019 - 08.2019
- Initiated brick-and-mortar marketing strategy which increased foot traffic by 52% and profits by 23%
- Lead marketing events and conducted demonstrations for products to develop brand awareness and recognition
- Identified appropriate marketing channels and target customers for campaigns.
- Updated social media platforms with latest news and corporate details.
Education
Bachelor of Science - Business Administration, Business Management, Marketing
05.2021
- Dean's List Fall 2017, Spring 2017, Spring 2018, Fall 2019, Spring 2020
- Cum Laude honoree
Skills
- Mobile Application Design
- Web Application Design
- Adobe XD
- Figma
- Usability Studies
- Wireframing
Certification
- Google UX Design Certificate
- Business Analytics: Marketing Data
- Google Ads
- Marketing Analytics: Setting and Measuring KPIs
Timeline
Instructional Support Teacher - University Instructors
09.2022 - Current
Client Support Consultant - ADP
02.2022 - 09.2022
Sales Associate - Dillard's
10.2021 - 02.2022
Optometrist Technician/Receptionist - America's Best Contacts & Eyeglasses
02.2020 - 08.2021
Seasonal Marketer - edMe
06.2019 - 08.2019
Receptionist - Old Dominion University Housing And Residence
08.2018 - 02.2020
Old Dominion University - Bachelor of Science, Business Administration, Business Management, Marketing
- Google UX Design Certificate
- Business Analytics: Marketing Data
- Google Ads
- Marketing Analytics: Setting and Measuring KPIs
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