Ilze Apfel
Peachtree City,GA
Summary
Results-driven Digital Personal Shopper skilled in enhancing customer experiences through online platforms. Delivers personalized shopping solutions and effectively resolves issues to maximize satisfaction. Demonstrates expertise in product promotion and revenue growth through strong customer engagement and sales communication. Supports in-store operations with efficient display setup and knowledgeable assistance, fostering customer loyalty.
Overview
6
6
years of professional experience
Work History
Digital Personal Shopper
Walmart
Peachtree City, Georgia
11.2025 - Current
- Delivered personalized recommendations based on customer purchase history and preferences, enhancing decision-making.
- Guided customers in selecting products tailored to preferences and needs, improving satisfaction.
- Utilized online platforms to streamline shopping experiences for users, fostering engagement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Welcomed customers upon entry to create a friendly atmosphere.
- Trained new staff on company policies and digital shopping tools.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Restocked shelves and organized merchandise to enhance store presentation.
Cashier
Publix Supermarkets Inc.
Peachtree City, Georgia
07.2020 - 01.2025
- Processed cash, credit, and debit card transactions securely to ensure customer trust.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments to ensure accurate transaction processing. and provided accurate change.
- Processed customer transactions efficiently and accurately.
- Guided customers in product selection and store navigation to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new cashiers on procedures and customer service standards.
- Applied problem-solving skills to address customer concerns promptly.
- Managed inventory levels at the register for optimal service.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided exceptional customer service through active listening and engagement to foster customer loyalty.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Trinity Christian High School
Sharpsburg, GA05-2016
Some College (No Degree) - Medical Technology
Southern Crescent Technical College
Griffin, GASkills
- Personalized recommendations
- Online platform usage
- Digital shopping tools
- Product knowledge
- Order fulfillment
- Client relationship management
- Problem solving
- Issue resolution
- Effective communication
- Customer assistance
- Customer service
- Time management
- Stock organization
Timeline
Digital Personal Shopper
Walmart
11.2025 - Current
Cashier
Publix Supermarkets Inc.
07.2020 - 01.2025
High School Diploma -
Trinity Christian High School
Some College (No Degree) - Medical Technology
Southern Crescent Technical College