Melisha Jones
Walmart
Hagerstown,MD
1
Certification
11
years of professional experience
Results-driven Outside Sales Specialist skilled in negotiations, e-commerce, and customer service. Built strong customer relationships and consistently closed sales through effective engagement and rapport-building. Focused on delivering outstanding customer service and surpassing sales goals.
Work History
Digital Personal Shopper
1 Year 11 Months- Curated personalized shopping experiences based on customer preferences and feedback.
- Utilized Walmart's inventory management system to optimize product selections for clients.
- Led initiatives to reduce order processing times, enhancing overall efficiency in service delivery.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Gas Station Clerk
2 Years 5 Months- Operated cash register and handled transactions efficiently to ensure customer satisfaction.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained inventory levels, restocking shelves and managing product displays for optimal sales.
- Implemented safety protocols to ensure compliance with health regulations and workplace standards.
Key Holder/Sales Lead
11 Months- 1. Open/close store
- 2. Provided assistance to customers to enhance their shopping experience
- 3. Managed freight logistics to ensure timely delivery of products
- 4. Executed product replenishment to maintain stock availability on shelves
- 5. Administrative duties
- 6. Operated point-of-sale system to process customer transactions
- 7. Facilitated buy online, pick up in store (BOPIS) service for customer convenience
- 8. Handled credit card payments to facilitate customer purchases
Key Holder/Sales Lead
1 Year 11 Months- 1. Managed cash handling to ensure accurate transactions and minimize discrepancies
- 2. Executed opening and closing procedures to maintain store operations and security
- 3. Provided customer assistance to enhance shopping experience and address inquiries
- 4. Executed bank runs to deposit cash and manage store funds.
- 5. Managed freight logistics to organize timely delivery and receipt of merchandise.
- 6. Performed administrative duties to support daily operations and team efficiency.
Customer Service Associate
6 Months- 1. Managed cash transactions efficiently
- 2. Collected cashier deposits, ensuring accurate financial reporting at shift end
- 3. Facilitated product return processes
- 4. Processed customer refund requests
- 5. Assisted customers with lottery ticket purchases
- 6. Processed money order transactions
- 7. Completed nightly cash drop procedures
Assistant Manager
3 Years 2 Months- 1. Managed freight logistics
- 2. Executed bank runs
- 3. Managed store opening and closing
- 4. Supported staff during peak hours to enhance service efficiency
- 5. Provided assistance to customers to ensure satisfaction and resolve inquiries
- 6. Verified cash drawer totals
Education
High school diploma
Skills
Product knowledge
Collaborative teamwork
Customer engagement
Customer satisfaction
Opening and closing procedures
Time management
Problem-solving
Teamwork
Collaboration
Inventory management
Personalized recommendations
E-commerce transactions
Certification
Customer focus & orientation — Proficient, May 2022, Responding to customer situations with sensitivity, Full results: Proficient, Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Digital Personal Shopper
Walmart
11.2024 - CurrentRead More
Gas Station Clerk
AC&T
06.2022 - 11.2024Read More
Key Holder/Sales Lead
Kirkland's
08.2021 - 07.2022Read More
Customer Service Associate
Kmart
12.2018 - 06.2019Read More
Key Holder/Sales Lead
Lerner New York and Company
10.2018 - 09.2020Read More
Assistant Manager
Journeyz Kidz
08.2015 - 10.2018Read More
South Hagerstown High School
High school diploma
Read More