IMA DELEON
Culver City,CA
Summary
Experienced Repair Technician with over 7 years of hands-on experience in diagnostics, device repair, technical support, and parts management within high-traffic retail environments. Experienced in team leadership duties, inventory management, and maintaining company standards while delivering reliable customer solutions. Recognized for strong troubleshooting skills, clear communication, and a consistent focus on operational efficiency and service quality.
Overview
10
10
years of professional experience
Work History
Geek Squad Advanced Repair Agent
Best Buy
10.2022 - Current
- Diagnose and repair hardware/software issues across Windows, Mac OS, laptops, desktops, printers and mobile devices
- Manage and prioritize multiple help desk tickets and repair orders, ensuring timely resolution and high service quality
- Provide client support and follow-up through phone, email, and in-person communication to ensure clear expectations and satisfaction
- Document troubleshooting steps, repair notes, and interactions, to maintain accurate records
- Managed inventory of Apple, Samsung parts, and computer parts, including receiving, verifying, labeling, and maintaining accurate stock levels for repair operations
- Supported daily operations as shift lead, handling escalations, coordinating workflow, and maintaining organization of stockroom and work areas
Geek Squad Consultation Agent
Best Buy
10.2020 - 2022
- Manage the Geek Squad check-in and check-out experience for clients and help find a solution to their issues
- Build trust with the sales team and operations team to ensure client satisfaction across the board are met
- Accurately document and keep track and records of client units and their repair processes
- Assisting product functionality to ensure products returned are functioning properly
Computing Sales Associate and Apple Pro
Best Buy
10.2017 - 10.2020
- Maintain department merchandising and readiness to serve customers
- Use training tools with other employees to ensure confidence and improve department knowledge
- Served as Apple product expert, assisting customers with purchasing decisions and technical questions
- Responsible for reviewing sales strategies and performance with peers
Sales Representative
Hewlett-Packard | MarketSource
05.2016 - 10.2017
- Drive product sales at assigned events through customer interaction
- Educate customers and retail associates on all brand product on the sales floor
- Conduct product demonstration, upkeep merchandising standards, marketing and advertising for brand
- Formulate action plans in order to activate stores around the district
Shift Lead And Wellness Ambassador
Best Buy
10.2023 - Current
- Take on leadership responsibilities by handling manager calls, overseeing floor operations, and coaching team members to improve performance
- Support and oversee hiring process with recruitment, new hire onboarding and other administrative tasks as needed
- Train and mentor new team members on product knowledge and operational procedures
- Create weekly schedules and ensure coverage during peak business hours
- Foster a positive work culture by organizing wellness initiatives, providing support to team members, and offering resources to keep up morale and a collaborative environment
Education
Associate of Arts -
West LA College
High School -
Culver City High School
Culver City, CA2015
Skills
- Bilingual in English & Spanish with strong verbal and written communication skills
- Inventory management including tracking, organization, and parts accountability
- Technical troubleshooting (Windows & MacOS, and mobile devices)
- Customer service and client communication skills
- Scheduling, workflow coordination, and operations support
- Organization and multitasking under pressure
- Help desk ticket management and prioritization
- Team collaboration and leadership support
- Training and onboarding support
Timeline
Shift Lead And Wellness Ambassador
Best Buy
10.2023 - Current
Geek Squad Advanced Repair Agent
Best Buy
10.2022 - Current
Geek Squad Consultation Agent
Best Buy
10.2020 - 2022
Computing Sales Associate and Apple Pro
Best Buy
10.2017 - 10.2020
Sales Representative
Hewlett-Packard | MarketSource
05.2016 - 10.2017
Associate of Arts -
West LA College
High School -
Culver City High School