Summary
Overview
Work History
Education
Skills
Timeline
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John Carr

Hamilton Township,NJ

Summary

Dynamic Geek Squad Advanced Repair Agent with a proven track record in troubleshooting and repairing devices, achieving high client satisfaction. Skilled in critical thinking and team collaboration, I excel in fast-paced environments. Adept at managing repair processes and coaching others, I consistently deliver quality service while adhering to company standards.

Overview

8
8
years of professional experience

Work History

Geek Squad Advanced Repair Agent

Best Buy
11.2024 - Current
  • Provided customers with troubleshooting, repair, and support services within retail environments and over the phone.
  • Updated knowledge continuously through attending industry meetings, and online courses relevant to advanced device repair techniques.
  • Adhered to all company policies and safety guidelines while performing repairs, promoting a secure working environment.
  • Supported colleagues during high-volume periods by taking on additional workload when necessary.
  • Maintained detailed records of repairs within service order system, ensuring accurate tracking and timely completion of work orders.
  • Assembled, maintained, replaced, and repaired Computer hardware
  • Collaborated with team members to streamline repair procedures, reducing average repair time.
  • Performs regular updates and software fixes to computers for improved operability.
  • Achieved high levels of client satisfaction through consistent delivery of quality repairs and exceptional customer service.
  • Utilized advanced diagnostic tools to accurately identify device malfunctions and recommend appropriate solutions.
  • Communicated effectively with customers about their device''s status throughout the entire repair process, ensuring transparency and trustworthiness in service delivery.
  • Able to continue work based off of other technicians notes. Reading comprehension.
  • Backing up and Merging data on computers, phones, tablets
  • Ability to work beyond a checklist or guide when all else fails. thinking outside the box

Geek Squad Senior

Best Buy Geek Squad
02.2023 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Coaching and training employees daily
  • Managing the Geek Squad Precinct. Making sure repairs are done in a timely manner. All repair processes are following SOP and corporate guidelines. Clients are being taken care of in a timely and efficient matter. With excellent customer service being the focus
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with clients and other store leaders
  • Worked well in a team setting, providing support and guidance
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Attended monthly meetings to improve customer service and leadership skills
  • Being able to speak on metrics and goals that are needed to facilitate a successful work environment

Geek Squad Consultation Agent

Best Buy Geek Squad
10.2021 - 02.2023
  • Fast paced environment
  • Timed ticket creation (20-30 minutes)
  • Sales and Product knowledge
  • Ability to work and collaborate with a team
  • Ability to quickly adapt to new processes and speak on them when a client or leader asks about them
  • Excellent customer service and verbiage
  • Enhanced client satisfaction by providing personalized consultation and tailored solutions. thinking outside of the box when needed
  • ability to perform quick fixes at the counter for software and simpler hardware faults

Good Guy Vapes Manager

Good Guy Vapes
10.2020 - 04.2021
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers
  • Trained and coached employees
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business
  • Oversaw inventory management, optimizing stock levels, and reducing waste
  • Manned register and performed normal operations throughout the day
  • physically cleaned the store and counted profits at the end of the day
  • taking notes and filling out excel metrics

Electronics Assembler - Soldering Technician

Micro Air, Inc
08.2017 - 06.2020
  • Assembled components per technical specifications and production guidelines to control boards
  • Utilized advanced soldering techniques for precise connections between electronic components, minimizing the need for rework or repairs.
  • Improved product assembly efficiency by streamlining electronic component placement and soldering processes.
  • Performed thorough testing of assembled products to ensure optimal functionality before shipping to customers.
  • Maintained a positive attitude and strong work ethic, contributing to overall team morale and success in meeting production goals.
  • Installed completed assemblies into cases.

Education

High School Diploma -

Steinert High School
Hamilton, NJ
06-2017

HVAC Certifications -

Mercer County Technical Schools
Hamilton, NJ
06-2017

Skills

  • Computer repair and system maintenance
  • Critical thinking
  • Ability to work in a fast paced environment
  • Ability to learn and adapt quickly to new processes
  • Management and prioritization skills
  • Excellent note taking and repair logging
  • Teamwork and collaboration
  • Coaching and developing others
  • Problem-solving
  • Excellent communication over phone and in person

Timeline

Geek Squad Advanced Repair Agent

Best Buy
11.2024 - Current

Geek Squad Senior

Best Buy Geek Squad
02.2023 - 04.2024

Geek Squad Consultation Agent

Best Buy Geek Squad
10.2021 - 02.2023

Good Guy Vapes Manager

Good Guy Vapes
10.2020 - 04.2021

Electronics Assembler - Soldering Technician

Micro Air, Inc
08.2017 - 06.2020

High School Diploma -

Steinert High School

HVAC Certifications -

Mercer County Technical Schools

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