Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jamar Marshall

Miramar,FL

Summary

I am pursuing a Double major in Criminal Justice and Information Technology at Florida International University. I am enthusiastic about Cybersecurity and working for the public or private sector. Currently, I am in pursuit of a full-time position or apprenticeship opportunities in the Cybersecurity Field.

In my spare time, you will find me enjoying quality time with programming and learning new things within my field. Building computers and working on hardware and software on technology is what I currently do at my job. Being able to increase my knowledge helps me prepare me for my career.

Overview

6
6
years of professional experience

Work History

Geek Squad Advanced Repair Agent

BestBuy
06.2022 - Current
  • Installed, managed, and updated operating systems and supported applications
  • Troubleshoot systems failures or bugs and provided solutions to restore functionality
  • Install and setup hardware and installed and configured software drivers
  • Diagnosed and repaired mechanical issues according to industry standards
  • Communicate and partner up with team members
  • Providing positive, timely engagements with customers during the check-in and check-out process
  • Troubleshoot computer issues involving OS problems, viruses, and hardware failures
  • Managed security options and software in computers and networks privacy and protection from viruses and attacks.

IT Student Support Center Assistant

Florida International University
06.2022 - 08.2022
  • Interacting directly with student/faculty/staff/alumni/vendors
  • Troubleshooting technical problems
  • Disseminating information
  • Logging these interactions within the Service Management Systems (ServiceNow)

BestBuy
08.2020 - 05.2022
  • Conducted CCTV camera tours, visual inspections, fence checks, yard audits and emergency response
  • Complete shift reports, incident reports, inbound and outbound logs, and maintenance of all AP records
  • Verify employees, visitors, contractors, and carriers prior to accessing the store
  • Conducted employee, visitor, and contractor inspections including walking through metal detection
  • Answer and direct all incoming phone calls

Memorial Hospital Miramar
06.2017 - 03.2018
  • Ensuring the safety and security of our clients' buildings and assets by complying with safe working procedures
  • Carrying out all security duties as specified, including internal and external patrols, monitoring CCTV
  • Provide consistent effective and efficient customer service while in line with hospital’s goal
  • In charge of printing out visitors’ passes to enter the hospital

Education

A.A - Criminal Justice

FLORIDA INTERNATIONAL UNIVERSITY

Associate of Arts - Criminal Justice/Informational Technology, Psychology

Florida International University
Miami, FL

Skills

  • Python
  • Windows Terminal
  • Linux Terminal
  • Java
  • Hardware Replacement
  • Computer system maintenance
  • Windows 7,8,10,11 apple mac OS X
  • Mobile device troubleshooting
  • Troubleshooting and analysis
  • Computer skills
  • Team player
  • Worth ethic
  • People skills
  • Reliable and trustworthy
  • Customer service

Languages

Spanish
Limited Working

Timeline

Geek Squad Advanced Repair Agent

BestBuy
06.2022 - Current

IT Student Support Center Assistant

Florida International University
06.2022 - 08.2022

BestBuy
08.2020 - 05.2022

Memorial Hospital Miramar
06.2017 - 03.2018

A.A - Criminal Justice

FLORIDA INTERNATIONAL UNIVERSITY

Associate of Arts - Criminal Justice/Informational Technology, Psychology

Florida International University
Jamar Marshall