Imaculata Soumataw

Picking and loading boxes

• Oversaw QA/QC processes to ensure compliance with industry standards as well as internal policies and procedures.
• Managed a high-performing QC team, providing guidance, support, and mentorship as needed.
• Streamlined documentation processes for better tracking of QA/QC activities, improving overall transparency.
• Assisted in training new hires on company-specific QC procedures, fostering a knowledgeable workforce committed to excellence.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.

• Met customer needs through polite, friendly and attentive service.
• Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.