Imad Alkhalafawi
Poughkeepsie,NY
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
18
18
years of professional experience
Work History
Business Owner
S & S Automotive Services
Poughkeepsie, NY
06.2007 - 07.2022
- Kept up-to-date on regulatory changes affecting business operations.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Scheduled maintenance activities for equipment used by the business.
- Negotiated contracts with vendors for supplies and services.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between employees or customers in a timely manner.
- Managed inventory levels to meet customer demand while minimizing costs.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Set pricing structures according to market analytics and emerging trends.
- Conducted regular meetings with employees to review progress towards company goals.
Technician
POughkeepsie Ford
Poughkeepsie, NY
03.2004 - 08.2007
- Operated specialized diagnostic tools used to identify system faults.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Followed safety practices to safeguard against injury and damage to property.
- Kept records of parts and equipment used in projects to update inventory.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Installed new components or replaced defective parts to restore functionality.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Filled out work orders, repair logs and maintenance plans to document work completed.
Education
Associate of Applied Science - Electrical, Electronics And Communications Engineering
University of Tennessee
Knoxville, TN08-1984
Skills
- Vendor relationship management
- Customer service
- Customer relations
- Cost control and budgeting
- Strategic Decision-making
- Task delegation
- Staff hiring
- Team collaboration and leadership
- Bookkeeping
- Negotiation and persuasion
- Entrepreneurial personality
- Relationship building
- Regulatory compliance
- Verbal and written communication
- Driven and determined
- Quality assurance
- Coaching and mentoring
- Entrepreneurial leadership
- Operations management
- Purchasing and planning
Timeline
Business Owner
S & S Automotive Services
06.2007 - 07.2022
Technician
POughkeepsie Ford
03.2004 - 08.2007
Associate of Applied Science - Electrical, Electronics And Communications Engineering
University of Tennessee
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