Imad Aslam
Cypress,Texas
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Administrative Assistant/IT Support
East Freeway Truck Stop INC
03.2022 - Current
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Troubleshot various technical issues dealing with printers, networks.
- Provided on-site and remote technical support.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
- Generate invoices on Freshbook and follow up.
Office Assistant
Hamdard Packages Pvt Ltd
06.2010 - 11.2021
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Offered technical support and troubleshot issues to enhance office productivity.
Office Clerk
F&A Enterprises
02.2007 - 05.2010
- Performed routine tasks under direct supervision and within established procedures and guidelines.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Facilitated smoother workflow transitions between departments through effective interoffice communication and organized handover processes.
- Ensured timely delivery of mail packages within the organization while also managing outgoing shipments accurately through postal services or courier companies as required.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
Education
Bachelors - Information Technology With Business Information
Middlesex University
London, UK. 05.2003 - 05.2006
Diploma - Multimedia and Design Applications
Aptech Arena Multimedia
Pakistan 01.2002 - 05.2003
Diploma - Computer Science
Beaconhouse Informatics
Pakistan 01.2001 - 05.2002
A+ Core Technologies And Operating System.Architecture Plus Hardware And Software -
New Horizon
Pakistan 01.2001 - 06.2001
Certificate in Multimedia and Graphic Software -
Aptech Arena Multimedia, CIM
Pakistan 01.1999 - 05.2000
Skills
Adobe Photosh
Freshbook
Desktop support
Filing
Clerical Support
Office Administration
Tech-Savvy
Office Equipment Maintenance
Technical Support
Hardware/Software Troubleshootingop
Timeline
Administrative Assistant/IT Support
East Freeway Truck Stop INC
03.2022 - Current
Office Assistant
Hamdard Packages Pvt Ltd
06.2010 - 11.2021
Office Clerk
F&A Enterprises
02.2007 - 05.2010
Bachelors - Information Technology With Business Information
Middlesex University
05.2003 - 05.2006
Diploma - Multimedia and Design Applications
Aptech Arena Multimedia
01.2002 - 05.2003
A+ Core Technologies And Operating System.Architecture Plus Hardware And Software -
New Horizon
01.2001 - 06.2001
Diploma - Computer Science
Beaconhouse Informatics
01.2001 - 05.2002
Certificate in Multimedia and Graphic Software -
Aptech Arena Multimedia, CIM
01.1999 - 05.2000