Imad Dissa
Customer Service Associate
Cambridge,MA
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Delivery Driver
Uber Eats
Boston, MA
09.2020 - Current
- Achieved a 95% Customer Satisfaction rate.
- Completed on-time deliveries by choosing best and most efficient routes.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Loaded car and properly secured items to prevent damage for deliveries.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
Shipping Associate
United Electric Controls
Watertown, MA
01.2019 - 08.2020
- Organized storage areas to optimize materials movements and minimize labor hours.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Packed and labeled boxes with maximum efficiency.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Cashier
CVS Pharmacy
Cambridge, MA
12.2017 - 10.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Accounting
Bridgewater State University
Bridgewater, MA 08.2022 - Current
Skills
Customer assistance
Written and verbal communication
Stocking and replenishing
Cash register operation
Money handling
Cleaning and sanitizing
Basic math skills
Refunds and exchanges
Certification
Associates Degree
Timeline
Bachelor of Science - Accounting
Bridgewater State University
08.2022 - Current
Associates Degree
05-2022
Delivery Driver
Uber Eats
09.2020 - Current
Shipping Associate
United Electric Controls
01.2019 - 08.2020
Cashier
CVS Pharmacy
12.2017 - 10.2018