Imad Dissa
Customer Service Associate
Cambridge,MA
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Delivery Driver
Uber Eats
Boston, MA
09.2020 - Current
- Achieved a 95% Customer Satisfaction rate.
- Completed on-time deliveries by choosing best and most efficient routes.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Loaded car and properly secured items to prevent damage for deliveries.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
Shipping Associate
United Electric Controls
Watertown, MA
01.2019 - 08.2020
- Organized storage areas to optimize materials movements and minimize labor hours.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Packed and labeled boxes with maximum efficiency.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Cashier
CVS Pharmacy
Cambridge, MA
12.2017 - 10.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Accounting
Bridgewater State University
Bridgewater, MA 08.2022 - Current
Skills
Customer assistance
Certification
Associates Degree
Timeline
Bachelor of Science - Accounting
Bridgewater State University
08.2022 - Current
Associates Degree
05-2022
Delivery Driver
Uber Eats
09.2020 - Current
Shipping Associate
United Electric Controls
01.2019 - 08.2020
Cashier
CVS Pharmacy
12.2017 - 10.2018