Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jovany Saber

Smyrna,TN

Summary

Results-driven professional with expertise in customer service, sales, and promotional strategies. Proven track record in training junior staff to enhance performance and achieve business objectives. Skilled in advanced money handling, merchandising, and team leadership, consistently improving team efficiency and customer satisfaction. Experienced in managing high volumes of inbound calls while maintaining strong customer relationships and resolving escalated issues effectively.

Overview

5
5
years of professional experience

Work History

Delivery Driver

DoorDash
Staten Island, NY
03.2021 - Current
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of delays to decrease calls to support.

Customer Service Representative

Fifth Third Bank
Nashville, Tennessee
05.2024 - 05.2025
  • Provided top-quality control and eliminated downtime to maximize revenue.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Surpassed sales goals through the implementation of successful marketing strategies.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.

Guest Advocate

Target
Staten Island, NY
08.2022 - 01.2024
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Provided product knowledge to customers on the features and benefits of products.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Sales Associate

Macy's
Staten Island, NY
11.2023 - 12.2023
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Suggested ideas for improving store operations and increasing profits.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.

Cashier Manager

Bagel buster
Staten Island, NY
09.2020 - 08.2022
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Connected with customers to provide assistance and collect feedback to optimize operations.

Stocking Associate

Amazon
Staten Island, NY
09.2021 - 06.2022
  • Arranged product on shelves following merchandising guidelines.
  • Inspected items received for damage or other issues.
  • Attached price labels to products and updated sales floor signs.
  • Moved items to designated warehouse areas.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.

Education

Bachelor of Science - Civil Engineering

Motlow State Community College
Smyrna, TN
06-2028

High School Diploma -

Tottenville High School
Staten Island, NY
06.2022

Skills

  • Unloading merchandise
  • Merchandising guidelines
  • Product restocks
  • Heavy lifting
  • Boxing and labeling
  • Customer Service
  • Cash Handling
  • Payment Processing
  • Product Scanning
  • Customer Relations
  • Honest and Dependable
  • Problem-Solving
  • Customer Transactions
  • Cash Register Operations
  • Cash Management
  • Customer Assistance
  • ID Verification
  • Building Customer Trust and Loyalty
  • Data analysis
  • Problem solving
  • Attention to detail
  • Data entry

Accomplishments

  • CSR OF THE YEAR 2024

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Customer Service Representative

Fifth Third Bank
05.2024 - 05.2025

Sales Associate

Macy's
11.2023 - 12.2023

Guest Advocate

Target
08.2022 - 01.2024

Stocking Associate

Amazon
09.2021 - 06.2022

Delivery Driver

DoorDash
03.2021 - Current

Cashier Manager

Bagel buster
09.2020 - 08.2022

Bachelor of Science - Civil Engineering

Motlow State Community College

High School Diploma -

Tottenville High School

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