Imade Ogbebor
Bloomington,MN
Summary
Technology inclined, possesses strong troubleshooting capabilities and customer oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HHA
Golden Arms Home Healthcare
03.2024 - Current
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient care accurately in electronic health records systems.
Package Handler
UPS
06.2023 - 08.2024
- Operated package sorting equipment to streamline workflow and enhance efficiency.
- Executed accurate labeling and documentation of packages to ensure compliance with shipping regulations.
- Collaborated with team members to optimize loading processes, reducing delays during peak hours.
Service Coordinator
Discount Tire
09.2021 - 12.2022
- Handled customer concerns and coordinated service schedules
- Gained hands-on support experience with internal systems and equipment setups
- Coordinated service delivery among multiple departments to enhance operational efficiency.
- Supervised tire installation and rotation, ensuring adherence to safety standards and quality control.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT12-2026
Diploma - undefined
Kennedy High School
Bloomington, MN06.2023
Skills
- Skilled in cross-platform operating systems
- Proficient in software troubleshooting
- Desktop and laptop hardware support
- Experience with remote access software
- Active Directory user management
- TCP/IP configuration and troubleshooting
- Skilled in using Command Prompt and PowerShell for task diagnostics
- Cloud productivity tools management
- Proficient in ticketing systems including Jira, Zendesk, and ServiceNow
- Proficient in Clonezilla, MDT, and PXE boot
- Troubleshooting printing and network issues
- VPN setup and user support
- Proficient in endpoint protection tools
- Clear communication in team environments
Certification
- CompTIA ITF+ – Verified: H3VMXZV55MFQQF39 | Earned: Nov 2024
- CompTIA A+ – In Progress
Timeline
HHA
Golden Arms Home Healthcare
03.2024 - Current
Package Handler
UPS
06.2023 - 08.2024
Service Coordinator
Discount Tire
09.2021 - 12.2022
Diploma - undefined
Kennedy High School
Bachelor of Science - Software Engineering
Western Governors University