ALAA ALSALEM
Plano,TX
Summary
Dental receptionist with a passion for delivering exceptional patient experiences. Experienced in managing front desk operations, scheduling appointments, and handling patient inquiries. Strong communication, organizational, and customer service skills, with a focus on creating a welcoming and efficient office environment.
Overview
5
5
years of professional experience
Work History
DENTAL RECEPTIONIST
Urgent Family Dentistry
Plano, Texas
05.2023 - 02.2026
- Checked in and out patients efficiently and professionally.
- Coordinated communication between patients and dental staff throughout appointments.
- Managed insurance and follow-up appointments.
- Scheduled appointments and coordinated with dental staff.
- Answered phones and addressed patient inquiries.
- Assisted the dental team with daily office operations.
- Educated patients on treatment options and office policies clearly during visits.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Processed referrals to specialists when required by the dentist.
DENTAL RECEPTIONIST
Ryan Dental Group
Allen, Texas
09.2025 - 01.2026
- Greeted patients warmly and efficiently upon arrival at the dental office.
- Managed appointment scheduling using practice management software effectively.
- Verified patient insurance information and processed necessary paperwork accurately.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified, updated and entered patient information into system.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Responded to inquiries from patients regarding their accounts or dental services offered.
SALES ASSOCIATE
Macy's
Garland, Texas
06.2021 - 05.2023
- Assisted customers with product selection and provided exceptional service.
- Maintained visual merchandising standards to enhance product displays.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to ensure store cleanliness and organization.
- Educated customers about promotions and loyalty programs to drive engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
Education
Associate of Science - undefined
Dallas College
Dallas, TXSkills
- Patient communication
- Appointment scheduling
- Insurance verification
- Customer service
- Team collaboration
- Dental staff support
- Payment processing
- Dental terminology
- HIPAA compliance
- Patient scheduling
- Incoming call reception
- Insurance billing
- Appointment confirmation
- Excellent multitasking capability
LANGUAGES
English: Full Professional
Arabic: Native/ Bilingual
Timeline
DENTAL RECEPTIONIST
Ryan Dental Group
09.2025 - 01.2026
DENTAL RECEPTIONIST
Urgent Family Dentistry
05.2023 - 02.2026
SALES ASSOCIATE
Macy's
06.2021 - 05.2023
Associate of Science - undefined
Dallas College