Desiree Mancera
360 Dental Lounge
Forney,TX
1
Language
2
years of professional experience
I am a hardworking, dependable, and motivated student with a strong interest in the dental/medical field. I am a fast learner who is willing to learn new skills and take on new responsibilities. I work well with others, stay organized, and always try my best to provide patients with a friendly and welcoming experience. I am dedicated, responsible, and not afraid of hard work. I am looking for an opportunity where I can grow professionally, gain experience in a healthcare setting, and make a positive impact on both patients and the office.
Work History
Dental Receptionist
1 Year 1 Month- Greeted patients professionally and directed them to the appropriate check-in or waiting area.
- Answered incoming calls, relayed messages, and provided basic appointment information to patients.
- Verified and updated patient information to support accurate records and smooth office operations.
- Managed appointment reminders and follow-up calls to help patients stay informed about upcoming visits.
- Balanced multiple front desk duties while staying courteous and attentive to patients and staff.
Sales Representative
7 Months- Engaged customers to uncover needs and recommend tailored Spectrum solutions.
- Demonstrated product features and benefits to strengthen customer understanding and support buying decisions.
- Assisted customers with issue resolution while maintaining a friendly, positive demeanor.
- Collaborated with team members to align sales approaches and share effective ways to address customer needs.
- Balanced customer interactions, product explanations, and issue follow-up with strong time management and multitasking.
Alorica
1 Year- Provided accurate product and service information to customers during inbound and outbound conversations.
- Resolved concerns in a timely manner to improve customer satisfaction and reduce complaints.
- Applied computer skills to document interactions accurately and keep customer records organized.
- Balanced multitasking, time management, and teamwork across high-volume call queues.
Education
Degree: - Nursing
Skills
Teamwork and collaboration
Time management
Multitasking Abilities
Computer skills
Friendly
positive attitude
Office management
Flexible and adaptable
Problem resolution
Active listening
Organizational skills
Verbal communication
Appointment scheduling
Patient records management
Patient communication
Languages
Spanish
Timeline
Dental Receptionist
360 Dental Lounge
08.2025 - 09.2026Read More
Sales Representative
Spectrum
08.2025 - 03.2026Read More
Alorica
Call Representative
08.2024 - 08.2025Read More
Dallas College
Degree: from Nursing
Read More