Jessica Little

Braselton Smile Studio

10.2024 - 02.2025

Implemented improved filing systems resulting in quicker retrieval of patient information.
Provided excellent customer service to create positive experiences and build patient trust.
Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Helped patients complete necessary medical forms and documentation.
Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
Adhered to strict HIPAA guidelines to protect patient privacy.
Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
Completed new patient registrations in software to create accurate and comprehensive records.
Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
Reduced no-show rates through timely and effective appointment reminders and confirmations.

Nia Pediatric Dentistry And Family Orthodontics

12.2022 - 2024

Managed patient scheduling using dental software to optimize appointment flow.
Coordinated insurance verification processes ensuring accurate coverage details for patients.
Provided exceptional customer service, addressing patient inquiries and concerns efficiently.
Assisted with patient check-in and check-out procedures to enhance office efficiency.
Trained new staff on administrative procedures and office systems to ensure consistency.
Maintained organized patient records in compliance with HIPAA regulations and office policies.
Collaborated with dental team to streamline communication between front desk and clinical staff.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.

Hallmark dentistry

11.2018 - 04.2021

Assisted in patient preparation and comfort during dental procedures, enhancing overall patient experience.
Managed sterilization of instruments, ensuring compliance with safety and hygiene standards.
Collaborated with dentists to document treatment plans and maintain accurate patient records.
Educated patients on oral hygiene practices, contributing to improved preventive care adherence.
Implemented efficient scheduling processes, optimizing appointment flow and reducing wait times.

Summary