Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Iman Saleh

Sugar Land,TX

Summary

Overall I am imminent in promoting lasting guest satisfaction by delivering quality service and unparalleled support. I am very diligent and a determined person in whatever task may be at hand. I adapt to new environments quickly and am always eager to learn a variety of different skill sets. I am dedicated, outgoing , and positive and continue to look forward to bettering guest experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Beauty Consultant

Target
10.2023 - Current
  • Ensured customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
  • Increased sales revenue through effective product demonstrations and persuasive communication skills.
  • Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.

Certified Server Trainer

Gringos Tex Mex
10.2022 - 10.2023
  • Enhanced server efficiency by conducting comprehensive training sessions on menu knowledge and customer service techniques.
  • Reduced order errors by implementing thorough hands-on instruction for point-of-sale system usage.
  • Developed strong team dynamics through leading group training exercises and promoting open communication among staff members.
  • Increased customer satisfaction by instilling a proactive approach to anticipating and addressing guest needs during training sessions.
  • Maintained high-quality standards with regular monitoring of server adherence to company policies and procedures.

Server/Hostess

Pluckers
04.2021 - 10.2022
  • Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Receptionist

Gold Fish Swim School
08.2021 - 12.2021
  • Promptly addressed guest inquiries and provided accurate and significant information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Partook in selling memberships to parents interested in enrolling their children in prolonged swim lessons.

Restaurant Team Member

Whataburger
05.2020 - 12.2020
  • Provided efficient and friendly service during busy meal times.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Took menu orders and ensured everything said on the monitor was correctly imputed into the system.

Education

Associate of Science - Nursing

Houston Community College
Houston, TX
05.2024

Skills

    • Multi-tasking
    • Organizational skills
    • Team Collaboration
    • Technique Demonstration
      • Adaptability
      • Guest Engagement
      • Safe Food Handling

Certification

  • TABC Certification
  • Food Handlers Certification

Timeline

Beauty Consultant

Target
10.2023 - Current

Certified Server Trainer

Gringos Tex Mex
10.2022 - 10.2023

Receptionist

Gold Fish Swim School
08.2021 - 12.2021

Server/Hostess

Pluckers
04.2021 - 10.2022

Restaurant Team Member

Whataburger
05.2020 - 12.2020

Associate of Science - Nursing

Houston Community College

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Iman Saleh