Iman Harrison
Investigative Analyst
Fairmount Heights,MD
Summary
Sr. Investigative Analyst with extensive background in data collection, review and reporting. Focused on improving law enforcement policies and decision-making at research level based on relevant insights. Systematic about gathering information to detect criminal activities and related trends.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Investigative Analyst
Metropolitan Police Department
Washington, DC
07.2022 - Current
- Shared confidential investigative and intelligence information with different law enforcement agencies to achieve criminal justice goals.
- Established wide network of routine contacts with relevant agencies to promote timely and consistent exchange of law enforcement information.
- Compiled, assembled and organized data to identify trends in criminal activities across Washington, DC.
- Prepared briefs and intelligence presentations and disseminated to appropriate stakeholders.
- Developed links between criminals and crime groups involved in diverse and sustained criminal conduct.
- Collected, reviewed and processed intelligence information for senior personnel.
- Identified potential and existing threats and vulnerabilities.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Operates technologically advanced video systems and computer applications, including, but not limited
to: CCTV (crime cameras), automated license plate readers (LPR), Shotspotter, JUSTIS, WALES II,
NCIC, Columbo, Morpho Face, TLO, Cobalt, etc. - Completed exhaustive research into criminal activities using traditional and novel sources of information to detect crimes.
- Gathered and disseminated raw intelligence for real-time analysis and decision-making.
Public Safety Communications Officer
City of Alexandria
Alexandria, VA
07.2019 - 07.2022
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Managed average of 200+ calls each day, delivering telephone assistance and treatment recommendations to public and other public safety agencies.
Security Guard
Dunbar Security Solutions
Upper Marlboro, MD
08.2017 - 07.2019
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Trained new security officers on safety protocols and company standards.
- Wrote detailed reports regarding daily security activities and notable incidents.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
Customer Service Specialist
Home Depot
Hyattsville, MD
09.2016 - 08.2017
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Helped average of 40 customers per day by responding to inquiries and locating products.
Work Study Intern
Bowie State University
Bowie, MD
09.2015 - 05.2016
- Acquired working knowledge of department practices, procedures and equipment by participating in training sessions and one-on-one mentoring.
- Provided clerical duties such as filing, faxing and copying, and documentation.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Unarmed Security Guard
Blueline Security Services
Laurel, MD
11.2015 - 02.2016
- Responded to and thoroughly investigated reported incidents to protect company assets.
- Patrolled grounds of truck lot facility every hour to secure premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at facility.
Customer Service & Sales Associate
JC Penney
Lanham, MD
03.2014 - 11.2015
- Drove client retention and increased revenue by driving effective customer relationship management protocols.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Acted as initial contact in addressing customer concerns.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
Education
Master of Science - Clinical Psychology
Capella University
Minneapolis, MN12.2021
Bachelor of Science - Criminal Justice
Bowie State University
Bowie, MD05.2018
Skills
- Intelligence Analysis
- Analytical Thinking
- Problem-Solving
- Intelligence Collection
- Crime Trend Analysis
- Reports and Presentations
- Incident Reporting
- Conducting Briefings
- Teamwork and Collaboration
- Effective Oral and Written Communication
- Data Analysis
- 28 CFR, Part 23
Certification
- CPR Certified for Basic Life Support
- VCIN (Virginia Criminal Information Network)
- NCIC (National Crime Information Center)
- Crisis Intervention Trained (CIT)
- 28 CFR, Part 23
- International Association of Crime Analysts (Member)
Timeline
Sr. Investigative Analyst
Metropolitan Police Department
07.2022 - Current
Public Safety Communications Officer
City of Alexandria
07.2019 - 07.2022
Security Guard
Dunbar Security Solutions
08.2017 - 07.2019
Customer Service Specialist
Home Depot
09.2016 - 08.2017
Unarmed Security Guard
Blueline Security Services
11.2015 - 02.2016
Work Study Intern
Bowie State University
09.2015 - 05.2016
Customer Service & Sales Associate
JC Penney
03.2014 - 11.2015
Master of Science - Clinical Psychology
Capella University
Bachelor of Science - Criminal Justice
Bowie State University
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