Imani Abdullah
Summary
Dedicated and adaptable customer service professional with over 4 years of hands-on experience in order fulfillment, delivery, and customer support roles. Skilled in managing digital tools, solving problems independently, and communicating effectively across phone, apps, and remote platforms. Seeking a customer service or administrative role where I can apply my organizational strengths and customer-first mindset.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Walmart
Dolton, IL
08.2024 - Current
- - Deliver customer orders using mobile applications with real-time tracking and updates.
- - Resolve customer concerns and provide support through text and calls.
- - Maintain accurate timing and efficiency with multi-stop routing.
FC Associate
Amazon
Markham, IL
01.2023 - Current
- - Process customer orders with accuracy and speed in a fast-paced fulfillment center.
- - Track shipments and manage inventory using Amazon's internal digital systems.
- - Communicate with remote teams to ensure efficient workflows and resolve issues.
Delivery Partner
Uber Eats
Chicago Area
06.2021 - 12.2024
- - Independently managed deliveries across the region using the Uber platform.
- - Maintained a high satisfaction rating through reliable, timely service.
- - Balanced flexible scheduling while meeting delivery volume goals.
Cashier/Customer Service
Walmart
Hammond, IN
01.2018 - 12.2018
- - Processed payments and managed in-store customer inquiries.
- - Handled complaints and escalated issues professionally.
- - Trained new hires and collaborated with team members.
Education
General Educational Development (GED) - undefined
Chicago, IL02.2021
Skills
- Order Processing & Fulfillment
- Delivery & Logistics Coordination
- Customer Communication (Phone, Text, In-App)
- Inventory Management & Stock Tracking
- Remote Team Collaboration
- Mobile & App-Based Tools (Amazon, Uber Eats, Walmart)
- Problem Solving & Issue Resolution
- Time Management & Independent Work
Timeline
Delivery Driver
Walmart
08.2024 - Current
FC Associate
Amazon
01.2023 - Current
Delivery Partner
Uber Eats
06.2021 - 12.2024
Cashier/Customer Service
Walmart
01.2018 - 12.2018