Imani Allen
Baltimore,MD
Summary
To make use of my interpersonal skills to achieve the goals of a company that focuses on guest satisfaction and experience. I am also seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Surgical Technologist
Johns Hopkins Hospital
08.2023 - 02.2024
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Handled high-pressure situations calmly and efficiently, contributing to the successful completion of critical surgeries.
- Provided compassionate support to patients experiencing anxiety or discomfort before surgery, helping alleviate concerns while maintaining professionalism.
Clinical Customer Service Representative
Johns Hopkins Hospital
08.2021 - 08.2023
- Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information on medical services.
- Reduced wait times for callers by efficiently handling high call volumes and effectively prioritizing tasks.
- Maintained a high level of knowledge about clinical procedures, enabling the provision of reliable assistance to customers.
- Collaborated with healthcare professionals to ensure timely resolution of patients'' concerns and improved overall experience.
Patient Transporter
Johns Hopkins Hospital
02.2021 - 08.2021
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Cashier
JERSEY MIKE’s
11.2017 - 08.2019
- Cross sell products and introduce new ones, manage transactions, handling customer complaints, and assisting with food preperation.
Team Leader
Amazon
01.2017 - 12.2018
- Created an inspiring team environment with open communication, doing regular performance evaluations, and overseeing day-to-day team operation and performance.
Education
High school diploma -
Coppin academy
06.2019
Skills
- Good problem-solving skills
- Reliable
- Quick learner
- Empathetic
- Active listener
- Good Interpersonal skills
- Adaptability
- Patience
- Safe sharps disposal
- Setting up and operating equipment
- Aseptic Techniques
- Patient confidentiality
- Multitasking
Timeline
Surgical Technologist
Johns Hopkins Hospital
08.2023 - 02.2024
Clinical Customer Service Representative
Johns Hopkins Hospital
08.2021 - 08.2023
Patient Transporter
Johns Hopkins Hospital
02.2021 - 08.2021
Cashier
JERSEY MIKE’s
11.2017 - 08.2019
Team Leader
Amazon
01.2017 - 12.2018
High school diploma -
Coppin academy
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