IMANI ANDREWS
Sumter,SC
Summary
Cashier with 4 years of experience in delivering exceptional customer service and efficient cash handling. Demonstrates strong communication and problem-solving skills, fostering positive interactions and resolving complaints promptly. Thrives in collaborative environments, leveraging hospitality expertise to enhance customer satisfaction and drive team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host/Server
Willie Sues
Sumter, SC
05.2024 - 01.2025
- Fostered a welcoming dining atmosphere, enhancing guest experiences and encouraging repeat visits through attentive service.
- Streamlined table turnover by efficiently managing seating arrangements, leading to noticeable gains in daily customer capacity.
- Coordinated with kitchen staff to ensure timely order delivery, improving overall service efficiency and customer satisfaction.
- Maintained accurate order logs and executed daily cash reconciliations, upholding financial integrity and minimizing.
Shift Leader
Taco Bell
Sumter, SC
08.2023 - 04.2024
- Mentored and coached new team members on food safety protocols and customer service best practices, fostering a positive work environment.
- Streamlined food preparation workflows during peak hours, reducing order completion time standards.
- Monitored daily sales patterns to optimize staff scheduling and resource allocation, improving rush periods.
- Implemented inventory tracking system to minimize waste and maintain optimal stock levels, and enhancing cost control.
Crew Member
McDonald's
Sumter, SC
01.2023 - 08.2023
- Executed precise food preparation procedures while maintaining strict adherence to safety protocols and quality standards, ensuring consistent customer satisfaction.
- Maintained cleanliness of dining and kitchen areas through proactive monitoring and immediate addressing of sanitation needs, upholding restaurant standards.
- Assisted in training new team members on POS systems and operational procedures, contributing to improved team efficiency and service delivery.
- Demonstrated adaptability in managing multiple responsibilities during high-volume periods while maintaining positive customer interactions.
Host
Outback Steakhouse
07.2022 - 01.2023
- Communicated with patrons to determine seating needs and preferences to escort to tables.
- Orchestrated seamless guest flow during peak hours, coordinating with servers and kitchen staff to optimize seating arrangements and minimize wait times.
- Facilitated positive dining experiences by anticipating guest needs and proactively addressing special seating requirements or accessibility concerns.
- Facilitated smooth communication between front-of-house staff and patrons, resolving special requests and dietary accommodations promptly.
- Streamlined check-in procedures and reservation management, reducing guest wait times and improving table turnover rates.
Cashier
Publix Supermarkets
Ocala, FL
05.2021 - 07.2022
- Kept customers happy by quickly processing payments and bagging purchases.
- Educated customers about upcoming promotions, changing procedures, and available items. Alongside guiding customers through store promotions and policy updates, enhancing shopping experience and building lasting relationships.
- Satisfied customers with quick and comprehensive support for all needs. Guided customers through store promotions and policy updates, enhancing shopping experience and building lasting relationships.
- Streamlined checkout procedures to reduce wait times, contributing to improved customer satisfaction and store efficiency.
Education
High School Diploma - undefined
Sumter High School
Sumter, SC01.2023
Skills
- Hospitality (Skillful)
- Team Collaboration (Beginner)
- Complaint Management (Beginner)
- Problem Solving (Skillful)
- Customer Service
- Cash Handling (Skillful)
- Communication (Skillful)
- Cash Register Operation (Experienced)
- Customer Retention (Skillful)
Certification
- Pharmacy Technician Certification
- Career Step
- Jun 2023 - Present
Timeline
Host/Server
Willie Sues
05.2024 - 01.2025
Shift Leader
Taco Bell
08.2023 - 04.2024
Crew Member
McDonald's
01.2023 - 08.2023
Host
Outback Steakhouse
07.2022 - 01.2023
Cashier
Publix Supermarkets
05.2021 - 07.2022
High School Diploma - undefined
Sumter High School