Yomara Rodriguez Rojas
Fort Myers,FL
Summary
Driven, with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host/Server
Backyard social
Fort Myers, FL, US
12.2024 - Current
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Provided accurate wait time estimates to guests, minimizing customer dissatisfaction
- Maintained cleanliness and organization of the host stand area at all times
- Assisted in coordinating special requests or accommodations for guests with specific needs
- Trained new hosts on proper procedures, including greeting protocols and reservation management
- Developed strong relationships with regular customers, enhancing their dining experience through personalized service
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
- Managed order accuracy and timely delivery, ensuring smooth dining experience for patrons.
- Delivered exceptional customer service by accurately taking and processing beverage orders.
- Implemented upselling techniques to increase beverage sales during peak hours.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Crew Member
3 Pepper Burrito Co.
Fort Myers, FL, US
09.2022 - 08.2023
- Prepared and assembled burritos according to customer specifications, ensuring quality and consistency.
- Maintained cleanliness and organization of workstations, adhering to food safety standards.
- Trained new crew members on operational procedures and customer service best practices.
- Assisted in inventory management by tracking supplies and reporting shortages promptly.
- Provided exceptional customer service, responding to inquiries and resolving issues effectively.
- Took orders, prepared meals, and collected payments.
- Operated kitchen equipment safely while following established protocols for food preparation.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Sales Associate
Journeys
Fort Myers, FL, US
08.2021 - 07.2022
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment processes.
- Operated point-of-sale systems effectively, handling transactions swiftly and accurately.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Trained new associates on sales techniques and store policies to improve team performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
High School - undefined
Riverdale High School
Lehigh Acres, FL01.2026
Skills
Retail Sales
POS
Team collaboration
Exceptional communication
Adaptable to change
Sales strategies
Customer service expertise
Customer engagement
Hospitality and accommodation
Hospitality service expertise
Multitasking proficiency
Effective time management
Customer service
Certification
- Microsoft Certified: Azure Fundamentals, 2023-05-01, Present
- Driver's License, 2023-01-01, 2031-12-31
Personal Information
- Driving License: Driver's License valid from January 2023 to December 2031
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Host/Server
Backyard social
12.2024 - Current
Crew Member
3 Pepper Burrito Co.
09.2022 - 08.2023
Sales Associate
Journeys
08.2021 - 07.2022
High School - undefined
Riverdale High School