Imani Coleman

1. Customer Experience

• Greet customers warmly and offer personalized assistance.
• Listen actively to understand beauty needs and recommend suitable products.
• Provide exceptional service to create a welcoming and inclusive environment.

2. Product Knowledge

• Stay updated on the latest beauty trends, product launches, and brand information.
• Educate customers about product benefits, usage, and ingredients.
• Suggest products that match customers’ skin type, tone, and preferences.

3. Sales & Goals

• Drive sales through upselling and cross-selling techniques.
• Meet or exceed individual and store sales goals.
• Promote Sephora’s Beauty Insider program and current promotions.

4. Merchandising & Inventory

• Replenish stock and maintain visual merchandising standards.
• Ensure testers are clean, labeled, and well-stocked.
• Assist with inventory counts and product organization.

• Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
• Processed and distributed internal and external communications.
• Processed patient responsibility estimate determined by insurance at pre-registration.
• Collaborated with other departments to ensure quality customer service was delivered.
• Implemented patient satisfaction surveys to identify areas for improvement.
• Assembled registration paperwork and placed identification bands on patient.
• Scanned documents into electronic medical records system.
• Processed patient admissions, registrations, transfers, and discharges according to established procedures.
• Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.

• Assisted with scheduling appointments, registering new patients, and checking in patient appointments using the ecw electronic medical record system.
• Ensure all patient information is scanned into the system before destroying.
• Provide complete registration and scheduling services for outpatient and inpatient services as per registration standards and hospital protocol.
• Coordinate referral management with hospital staff and providers to ensure optimal access to specialty care.
• Coordinate with financial service counselors to ensure applications for coverage are initiated prior to appointment.
• Complete and enter the Medicare as secondary payer online form accurately for all Medicare accounts and initiate the advanced beneficiary notice as appropriate.
• Identify, research and resolve patient questions and inquiries regarding the patient portal.
• Obtained informed consent and payment documentation from patients and filed in the system.
• Updated reference materials with Medicare, Medicaid, and third-party payer requirements, guidelines, policies, and a list of accepted insurance plans.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
• Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to the schedule.
• Applied HIPAA privacy and security regulations while handling patient information.
• Obtained patients' insurance information and determined eligibility for benefits for specific services rendered.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patients' privacy.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

• Greeted visitors and patients to determine needs, check appointments and direct accordingly.
• Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
• Prepared insurance claim forms explained benefits and outlined pricing details for procedures and services.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Registered and verified patient records before triage with most up-to-date information.
• Obtained payments from patients and scanned identification and insurance cards.
• Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Scheduled, rescheduled, and cancelled appointments for dental patients.