Imani Crosson-Hicks
Lake Grove,NY
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective in overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. Experienced with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in planning and deployment.
Overview
6
6
years of professional experience
Work History
Senior Project Manager
Anthony Scotto Restaurants
11.2017 - Current
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Communicated project plans and progress to key stakeholders and project contributors.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Partnered with project team members to identify and quickly address problems.
Digital Marketing Specialist
Keith Fisher DDS.
07.2021 - 01.2023
- Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
- Created reports on digital marketing efforts using analytics tools to track and measure digital marketing success for management.
- Managed digital projects from initial concept through final implementation and live monitoring.
- Created social media content with innovative brand messaging to support new product launches.
Sales Associate
Hand And Stone Massage And Spa
01.2018 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Science - History And Philosophy of Science And Technology
SUNY Stony Brook
Stony Brook, NY07.2022
Skills
- Timely Project Completion
- Continuous Improvement Projects
- Term Negotiations
- Subcontractor Reviews
- Status Updates
- Client Relations
Timeline
Digital Marketing Specialist
Keith Fisher DDS.
07.2021 - 01.2023
Sales Associate
Hand And Stone Massage And Spa
01.2018 - 03.2020
Senior Project Manager
Anthony Scotto Restaurants
11.2017 - Current
Bachelor of Science - History And Philosophy of Science And Technology
SUNY Stony Brook
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